Registered Nurse- Client Care Coordinator

Company Overview

FirstLight Home Care is a leading provider of private duty home care services dedicated to helping individuals achieve the quality of life they deserve. With a focus on compassionate, personalized care, the organization supports seniors, recovering patients, adults with disabilities, veterans, and busy families to age with dignity and independence in their homes.

Job Description

Established fast past and growing Non-Medical, Private Duty Home Care Agency seeking an R.N. to assume the position of Client Care Coordinator. Pay is negotiable. Monday- Friday, 8:30am-5:00pm, and on-call. Main responsibilities to include:

• Coordinate non-medical care for clients, write service care plans
• Supervise and coach direct care employees
• Work toward continuous quality improvement of services being delivered
• Develop and foster a strong culture of trust, professionalism, and mutual respect
• Maintain strong regulatory and compliance initiatives, policies, & procedures
• Create and maintain exceptional relationships with care staff, clients, and referral sources, community partners
• Expertly handle client or caregiver related issues, complaints, incidents, and investigations
• Work collaboratively with internal stakeholders including Scheduling, HR, Recruiting, and other support roles
• Provide valuable input to ensure the best match for client/caregiver compatibility
• Complete appropriate documentation in a timely manner
• Stay current with changing regulations, technology improvements, and industry trends

EDUCATION/EXPERIENCE

• Registered Nurse required
• Joint Commission or other accreditation organization experience preferred
• Experience working with the Agency for Health Care Administration (AHCA)
• Previous, successful management experience in a private duty and home health care setting required
• Prior scheduling experience preferred
• Proficient skills in Microsoft Office and or Google Suite
• Must possess and demonstrate excellent organizational, communication, interpersonal and leadership skills as well as a positive and professional image

CERTIFICATION, LICENSURE, & REGISTRATION

• Must possess and maintain a Valid Driver’s License and maintain adequate auto insurance
• Registered Nurse, actively licensed in Florida

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to discern when to escalate client situations, such as calling Supervisor or 911

Pay: $78,000.00 - $83,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $78,000 - $83,000