Care Coordinator

Care Coordinator (hybrid) 

Who We Are:

FirstLight Home Care delivers a unique brand of high-quality and compassionate in-home care through carefully selected, screened, and trained professional caregivers and home health aides. FirstLight Home Care is a company built on the strength of its people. We look for individuals with a passion for excellence, who will help make us the best we can be, and who will bring our clients exceptional care and compassion every day. 

The Care Coordinator is a vital position at FirstLight Home Care of West Suburban Boston:

In this role, you will be the primary point of contact for our clients and caregivers. As the Care Coordinator, you will work closely with clients and their families to communicate and problem solve care needs as well as coordinate and schedule services between clients and caregivers. This includes the implementation of schedules, supervising our staff of hardworking caregivers and ensuring continuity of care to best meet the needs of our clients. The ideal candidate will be able to manage a caseload, have superior attention-to-detail, excellent written and oral communication skills, an ability to multitask and see tasks through completion amid frequent interruptions in a fast paced environment. If you have strong communication and interpersonal skills, have an interest in or passion for making a difference for the sick or elderly, this role may be just right for you.

This role will be remote 3 days per week, and 2 days per week in our Needham, MA office. See below for the full schedule and will be moving to 3 days in the office in 2026.

Job Duties

• Manage a caseload of clients by creating and maintaining changing care schedules, placing and matching caregivers with clients, and keeping up with changes for ongoing care, new client and all open shifts 
• Oversee a multi-cultural staff of devoted caregivers by developing strong connections and relationships by phone and in person when able
• Update detailed care plans related to all activities of daily living (ADLs) and instrumental activities of daily living (IADL’s) from phone conversations with caregivers, clients, their families or other involved parties
• Maintain the details of schedules, caregiver pay rates and billing rates accurately in software database
• Sensitively and empathetically listen to and support family members who are in stressful situations caring for family members
• Communicate with confidence and maturity with clients and their families to problem solve and work through care needs and care schedules
• Compassionately and patiently interact by phone, maintaining professional relationships with other professionals, including care managers and social workers as well as our elderly clientele and their families
• Accurately document all conversations and pertinent information into software database
• Ensure that all client records meet all company standards
• Collaborate with other staff members to ensure the highest quality care is provided 
• Participate in on-call rotation for periodic (approx. once per week) weekday evening 
• Assist/Cover Weekend On-Call as Needed
• Help at office or client homes on non-office days when needed
• Additional Duties as Assigned

Qualifications

• Bachelor’s Degree 
• Experience in a customer service, healthcare coordination, memory care, and/or executive assistant work
• Exceptional people skills with talent to build strong relationships
• Superior at problem solving 
• Extraordinary attention-to-detail 
• Extreme organizational and systematic thinking with attention to detail
• Highly proficient with communication, collaboration and teamwork
• Self-motivated with a “can-do” attitude 
• Strong computer and technology skills
• Ability to work and remain calm under pressure in a fast paced environment
• Background or strong interest in helping and caring for the sick and elderly is preferred

Job Benefits:

• Competitive salary of $54,000-$60,000, depending on experience level
• Paid Vacation
• Paid Sick Time
• Health and Dental Insurance
• Disability Insurance
• 401K with up to 4% employer match 
• Cell Phone Reimbursement
• Ongoing Staff Perks and Rewards

Schedule:

Mondays - Fridays 8:30am - 5pm

On-Call one weeknight per week from 5pm-8:30am

Hybrid Model - Work from Home 3 days per week / 2 days per week in our Needham office and moving to 3 days in the office in 2026.

Please submit/attach a written cover letter as to why you feel you would be a good fit for this role.