Start-up Coach

SUMMARY

The Start-up Coach is a key player on the Franchise Support team who serves as a business coach to franchises opening, transferring, or expanding FirstLight entities during their first 6-12 months of Operation. The individual in this role coaches and guides the business efforts of FirstLight Franchisees , seeking to maximize the success of each owner during the initial post-launch phase of the franchise life cycle. The Start-up Coach is responsible for FirstLight franchise start-up effectiveness and development during the initial months of Operation. The Start-up Coach serves as the “frontline” operational support resource during the post-launch process and is directly accountable for business results during the first 6-12 months of Operation.

ESSENTIAL DUTIES

Essential job duties include the following items. Other duties must be performed as necessary or assigned.

▪ Manage ongoing delivery of all post launch processes to each new franchise owner successfully; reinforce and assist in implementing operational best practices presented in the initial launch phase initiate and fully execute the transition from Start-up Coach to ongoing regional Business Development Director.

▪ Coach, counsel, and guide franchisees to enable business growth in key performance metrics such as hours per week (HPW), revenue, client satisfaction, and all ongoing operational metrics.

▪ Guide New Franchisee through the initial months of operation using the FLHC Task Post-Launch Checklist or FranConnect Project Task Launch Checklist. This will typically include weekly consulting calls (calls will be driven by the Task Post-Launch checklist)

▪ Manage Post-Launch training curriculum and leverage internal technology platforms for training delivery.

▪ Conduct weekly coaching sessions utilizing virtual meeting technology; complete in-person and/or virtual soft start site visit in compliance with the Franchise Disclosure Document; provide individualized business consultation with focus on franchise entity growth, finances, people, and quality.

▪ Serve as a first point of contact and liaison for franchise Owners and Operators during the post-launch phase; facilitate support needs and operational inquiries to respective department, vendors and subject matter experts for in-depth assistance and problem resolution.

▪ Provide direct and timely response to franchise inquiries on matters related to business operations including but not limited to accounting and finance, client care services, licensure and regulation accreditation, human resources, technology and application platforms, networking, etc., via email, telephone, and intranet system.

▪ Analyze archival post-launch process data, timelines, and success indicators; Evaluate post-launch success indicators and long-term success of operational entities post-launch phase; Identify process improvements and initiate change via improvement implementation.

▪ Ensure that New Franchisee’s BDD is continually updated on progress of New Owner Post-Launch.

▪ Working with Marketing, coach in the development of the new owners Grand Opening.

▪ Guide, support, and coach new Franchisee in the implementation of the business plan

* 3-Year Projections (growth and Expenses)

* Marketing Plan

* Sales Plan

* Recruiting and Retention Plan

▪ Guide, support, coach the new owner on proper use of the Operations Manual.

▪ Guide, support, coach new owners around the use of data in making decisions.

▪ Guide, support, coach the new owner on proper use of the Operations Manual.

▪ Guide, support, coach new owners around the use of data in making decisions.

▪ Guide, support, coach owners around the importance of making decisions based on their financials

SUPERVISORY RESPONSIBILITIES:

The Start-up Coach does not have direct supervisory responsibility.

QUALIFICATIONS

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

EDUCATION

▪Bachelor’s degree (B. A.) or equivalent years of college course work completion in Business Administration, Healthcare Administration, Public Health or related area of study; related business development, business operations, business ownership, or franchise support experience in the home care or senior care industry having served as a leader or manager; or equivalent combination of education and experience.

▪ Experience with Microsoft Office Suite and Google Suite platform.

▪Experience with Client Relationship Management System, Scheduling Systems, and financial software.

▪Multi-state, multi-unit operations, management, or business ownership experience in home care, senior care, or home health care industry preferred.

▪ Esteemed at building and fostering successful relationships with stakeholders.

▪ Proven track record of working independently to meet or exceed business goals.

▪Experience meeting challenges to grow a business working through others and the demonstrated creativity to drive business growth.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. As needed, work remotely at a worksite extension of the FirstLight Home Care Support Center in Cincinnati. Travel range 50% maximum.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person