What are the responsibilities and job description for the Property Administrator position at FirstKey Homes?
Summary Of Responsibilities
The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.
Essential Duties
Working Conditions
The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. Below is a brief overview of the primary responsibilities.
Essential Duties
- Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
- Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
- Assist the Property Manager and Renewals Department in achieving resident retention targets.
- Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
- Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
- Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
- Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
- Engage in outreach campaigns to residents throughout their lease term.
- Other duties may be assigned as needed based on company requirements.
Working Conditions
- Primarily indoor office work.
- May be seated for extended periods.
- Extended time spent using a computer.
- Regular use of hands for operating computers, printers, and copiers.
- High School Diploma or equivalent.
- Minimum one year of experience in an administrative or similar role.
- Strong proficiency in Microsoft Office applications.
- Experience with Yardi Voyager or similar property management software.
- Experience in property manager, real estate, or a related industry.
- Experience in a fast-paced, high-growth environment.
- Proficience in Spanish, written and spoken.
- Customer Service practive including needs assessment, service standars, and satisfaction evaluation.
- Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.
- Active listening and the ability to understand and respond appropriately.
- Critical thinking and problem-solving analysis.
- Effective time management for self and others.
- Performace monitoring and improvement.
- Clear spoken communication.
- Effective written communication.
- Attention to detial and thorough task completion.
- Dependability and responsibility in fulfilling obligations.
- Cooperation and positive interaction with others.
- Goal-setting, effort, and achievement motivation.
- Adaptability and openness to change and varied work.