Customer Policy & Solutions Analyst

Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About The Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located in Williamsport, MD.

Summary

This position is accountable for the implementation and performance of the EV Driven program for Potomac Edison in the state of Maryland. The analyst will manage multiple interrelated projects for the program and ensure they align with the strategic goals of the program while managing program risks and be the point of contact for vendors and other internal and external resources.

Responsibilities Include

• Crafting, communicating and implementing program objectives and strategies.
• Managing multiple, related projects and project interdependencies
• Planning for change and risks across all projects in the program
• Creating and maintaining program documentation
• Developing and implementing customer outreach materials and related marketing strategies
• Monitoring and reporting on projects’ progress and changes
• Developing, defining and measuring program success according to KPIs
• Organizing programs and activities in accordance with the organization's mission and goals
• Developing new programs to support the strategic direction of the organization
• Consistently creating and implementing process improvements for the program
• Creating and managing long-term goals
• Developing a budget and operating plan for the program
• Developing an evaluation method to assess program strengths and identify areas for improvement
• Serve as a key resource to coworkers in Customer Engagement, External Affairs, Customer Accounts, Engineering and State Operating Company leadership.
• Identifying and resolving problems before they become major issues.
• Serving as a trusted energy advisor to promote beneficial energy efficiency and electrification applications.
• Actively seeking and sharing knowledge of industry trends, competitors, etc., that affect FirstEnergy.
• Assume other duties and special assignments as necessary, including assisting in storm duty.
  
  

Qualifications Include

• Bachelor’s degree in business, accounting, finance, marketing or related, advanced degree preferred
• 11 - 15 years related work experience is required with emphasis on demonstrated problem-solving and program management
• Exceptional relationship management, leadership and teamwork skills;
• Excellent written and oral communication skills
• Knowledge of electric utility operations and business practices preferred
• Demonstrated ability to function with minimum direction using a broad range of discretion to meet strategic objectives
• Able to work extended hours, particularly during storms, with little notice is required
• Proficient in Microsoft Office applications (Excel, PowerPoint and Word) and experience with Microsoft Outlook as well as GIS systems..
• Demonstrate the highest standards of ethical behavior, ability to maintain confidentiality and have a safety-first focus.
  
  

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team