Plumbing Service Manager

A FirstCall Mechanical Company

PLUMBING SERVICE MANAGER

Location: Dallas, TX

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Plumbing Service Manager to join our fast-growing team. The ideal candidate is a proactive leader who brings a deep understanding of plumbing systems, a strong commitment to customer service, and the ability to lead a team of field technicians. This role requires a balance of technical expertise, people management, and operational oversight to ensure the delivery of top-tier plumbing service work.

JOB RESPONSIBILITIES

• Lead, develop, and manage a team of plumbing service technicians across residential and commercial projects
• Oversee scheduling, dispatching, and daily workflow to ensure timely and high-quality service delivery
• Provide technical support and guidance to technicians in the field
• Review completed jobs for accuracy, quality, and adherence to code and company standards
• Serve as the primary contact for customer escalations and complex service issues
• Drive training and performance management, including onboarding, safety coaching, and career development
• Manage inventory levels, truck stock, and tool assignments
• Collaborate with sales and install departments to coordinate service-related opportunities or repairs
• Track key performance metrics such as labor utilization, revenue generation, callbacks, and job cycle time

ACCOUNTABILITIES

• Deliver outstanding customer experiences that reflect FirstCall’s commitment to reliability, craftsmanship, and care
• Support technician development and ensure high levels of engagement and accountability
• Promote continuous improvement and adherence to safety practices across all service work

ORGANIZATIONAL ALIGNMENT 

This position reports to the local Branch Leader and works closely with Dispatch, Sales, and Project Management.

QUALIFICATIONS

• 5 years of experience in commercial or residential plumbing
• 2 years in a leadership or management role preferred
• Valid plumbing license preferred (state-specific)
• OSHA 10 required; OSHA 30 preferred
• Strong working knowledge of plumbing systems, codes, and best practices
• Ability to read blueprints and technical documents
• Valid Driver License with an acceptable driving record
• Experience with service management software and scheduling tools
• Ability to lift 75 pounds and work in a physically demanding environment
• Excellent communication, conflict resolution, and organizational skills

BEHAVIORAL PROFILE

Language Skills

Ability to clearly explain technical issues to customers and mentor technicians in the field. Capable of writing service reports, performance reviews, and customer communication.

Mathematical Skills

Ability to calculate material quantities, labor hours, and service estimates. Comfortable tracking key performance indicators and analyzing job profitability.

Reasoning Ability

Strong critical thinking and decision-making skills. Able to manage competing priorities, solve field issues quickly, and maintain a calm, customer-first mindset under pressure.

Physical Demands

While primarily a leadership role, the Service Manager may be required to assist in the field, including climbing ladders, lifting heavy equipment, and working in confined spaces. The role requires frequent walking and standing across job sites.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.