Maintenance Sales Representative

A FirstCall Mechanical Company  

MAINTENANCE SALES REPRESENTATIVE 

Location:  Charlotte, NC 

WHO IS FIRSTCALL MECHANICAL?  

CTC is a commercial HVAC services company based in Charlotte, NC. Founded in 1988, CTC provides HVAC services to commercial customers across the Carolinas. Founded in 1988, CTC partnered with FirstCall Mechanical in 2025.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.  

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.  

BENEFITS OVERVIEW  

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:   

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowance

POSITION OVERVIEW  

We are currently seeking a Maintenance Sales Representative to drive the growth and profitability of our HVAC Service business. This role is responsible for identifying new business opportunities, developing relationships with prospective customers, and securing long-term service agreements that deliver value to our customers and support FirstCall Mechanical's continued growth. The ideal candidate is a proactive, goal-oriented sales professional who excels at creating opportunities, building relationships with key decision-makers, and expanding our presence within the commercial HVAC market through service agreement sales, preventative maintenance solutions, and customer-focused partnerships. 

JOB RESPONSIBILITIES 

• Proactively identifies, targets, and develops new business opportunities through prospecting, networking, referrals, market research, and relationship building. 
• Creates and maintains a strong sales pipeline by consistently engaging prospective customers, scheduling appointments, and advancing opportunities through the sales process. 
• Conducts discovery meetings and sales calls with Facility Directors, Property Managers, Building Owners, and key decision-makers to understand HVAC challenges, operational goals, and service needs. 
• Identifies customer pain points related to equipment reliability, system performance, energy efficiency, operating costs, and preventative maintenance needs. 
• Educates prospective customers on the value of proactive HVAC maintenance, service agreements, digital service solutions, sustainability initiatives, and long-term equipment performance. 
• Develops customized service solutions by leveraging FirstCall Mechanical’s capabilities and resources to meet customer needs and create long-term partnerships. 
• Prepares, presents, negotiates, and closes proposals while effectively communicating the value of FirstCall Mechanical’s HVAC service and maintenance offerings. 
• Drives growth of recurring maintenance agreements by converting new opportunities into profitable customer relationships and expanding service opportunities. 
• Collaborates with operations teams to ensure successful customer onboarding, kickoff meetings, and a seamless transition from sale to service delivery. 
• Maintains accurate sales activity, customer information, pipeline updates, and account progress within BuildOps and other company systems while developing territory growth strategies aligned with FirstCall Mechanical’s goals. 

ACCOUNTABILITIES  

• Consistently achieves sales goals by generating new opportunities and expanding FirstCall Mechanical’s customer base. 
• Continually develops technical HVAC knowledge and sales skills through FirstCall Academy and ongoing industry learning. 
• Delivers an exceptional customer experience to ensure FirstCall Mechanical remains the trusted partner for HVAC and Refrigeration needs. 
• Represents FirstCall Mechanical with professionalism, urgency, and commitment to customer success. 

ORGANIZATIONAL ALIGNMENT 

This position reports to the local Branch Leader and works closely with the Service Team, Operations Team, and customers to drive service growth and long-term partnerships. 

QUALIFICATIONS 

• 2-3 years of progressive sales experience, preferably in HVAC, commercial services, facilities, construction, or a related industry. 
• Proven ability to develop new business, generate leads, and successfully close sales opportunities. 
• Experience selling HVAC service agreements, preventative maintenance programs, or recurring service solutions preferred. 
• Strong understanding of commercial HVAC systems and building operations preferred. 
• Ability to communicate technical concepts clearly and effectively to customers and decision-makers. 
• Strong presentation, negotiation, and relationship-building skills. 
• Self-motivated with the ability to manage a territory, prioritize opportunities, and drive results independently. 
• Experience utilizing CRM or sales management tools preferred. 

BEHAVIORAL PROFILE 

LANGUAGE SKILLS 

Ability to read and comprehend instructions, correspondence, and business documents. Ability to effectively communicate professionally through written and verbal communication. Ability to present information clearly and confidently in individual and group settings with customers, clients, and internal teams. 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, percentages, margins, and sales projections. Ability to interpret basic reports and sales metrics. 

REASONING ABILITY 

Ability to identify customer needs, evaluate challenges, recommend solutions, and make sound business decisions. Ability to manage multiple opportunities, prioritize activities, and adapt to changing customer and market conditions. 

ENVIRONMENTAL REQUIREMENTS 

This position requires regular travel to customer locations, job sites, and business meetings. The employee will work in a field environment and interact with customers in commercial facilities. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is regularly required to use hands to operate computer equipment, reach with hands and arms, and communicate effectively. The employee frequently stands, walks, and sits. The employee may occasionally climb, balance, stoop, kneel, crouch, or crawl while visiting customer locations. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.