BUSINESS SUPPORT - RESIDENTIAL MORTGAGE LENDING

BUSINESS SUPPORT - RESIDENTIAL MORTGAGE LENDING Miami , FL, United States | req5641 Apply Now Share Save Job Posted on: 6/10/2026 Back to Search BUSINESS SUPPORT - RESIDENTIAL MORTGAGE LENDING: BUSINESS SUPPORT/ OPERATIONS -MORTGAGE LENDING -FL JOB DESCRIPTION: As a BUSINESS SUPPORT REP, you will support one or more Residential Loan Officer and serve as a contact point for customers to resolve issues/difficulties across multiple departments that directly impact the ability to do business with FirstBank Florida. Accountable for adhering to the Bank’s BSA, AML and Office of Foreign Asset Control (OFCA) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML and OFAC training assigned. ESSENTIAL JOB RESPONSIBILITIES: Assist the sales team and facilitate application process by interfacing with customer in taking complete applications and communicating with realtors. Requesting documentation from borrowers. Discussing products and pricing at the request of, or in the absence of, the Residential Loan Officer. Take all initial inquiry calls for pre-qualifications and review data with Residential Loan Officer. Act as liaison between Residential Loan Officer, branch and processing center (if applicable) and coordinate submissions and closings; act as the primary liaison with group of established realtors (20-30) to allow Residential Loan Officer to concentrate on generating new business; review complex files. Identify potential problems with loan applications and arrive at workable solutions prior to submission to processing. Manage pipeline, including updating Residential Loan Officer on pipeline status and updating borrowers and builders on status of loan. Watch for and prevent pipeline fallout and quote rate to pipeline floats. Coordinate and manage marketing to buyers, sellers, Realtors, and builders. Assist in staffing Realtor/builder open houses and trade shows; establish with Residential Loan Officer annual number of loans required to fund and close and/or incremental increase in Residential Loan Officer (s)'s annual production. Support Residential Loan Officer(s) to achieve high usage of laptop originations. You will provide a high level of customer service to both internal and external customers. This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. LICENSES AND CERTFICATIONS: This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and FirstBank Florida policies and procedures. As part of this registration process, you must be fingerprinted unless you have fingerprints are on file with NMLS Registry that are less than 3 years old. COMPETENCIES: Customer Focus Anticipates and provides service excellence to both internal and external customers Building Strong Relations Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services Communication Delivers clear, effective communication and takes responsibility for understanding others. Business Acumen Understands how the organization works, including, current and future policies, practices and trends Problem Analysis & Solution Identifies problems and conducts appropriate analyses involving others to searches for best solutions Ownership Takes initiative and assumes personal accountability for goals, outcomes and deadlines Vision & Values The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead. Collaboration & Teamwork Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively EDUCATION: High School or Technical College High School diploma or equivalent X WORK EXPERIENCE: 1 – 2 years At least 2 year of experience in mortgage administrative duties or supporting loan originators is a plus. KNOWLEDGE, SKILLS, ABILITIES Functional Competencies Proficient in Excel and Microsoft Office applications required. Proficient computer skills with a focus on Encompass preferred. Sales support experience preferred. SUPERVISION: No supervision INDEPENDENT JUDGEMENT The degree of judgement is related to the compilation and/or presentation of simple information IMPACT ERRORS The impact of errors of this position could affect Departmental activities.