Service Banker

Description

Position Purpose:

Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Job Duties and Responsibilities:

• Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.
• Maintain and balance cash drawers and reconcile any discrepancies.
• Balance vaults, ATMs, and coin machines, as required.
• Ability to open new accounts.
• Knowledge of deposit products and services
• Excellent communication and interpersonal skills
• Log referrals and customer feedback through internal system on a regular basis.
• Handle currency, transactions, and confidential information in a responsible manner.
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers.
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Meet Personal SMART Goals.
• Complete annual training as required.
• Participate in bank/community activities.
• Other duties as assigned.

Qualifications

Skills and Abilities Required:

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Team player with excellent written, verbal, and interpersonal communication skills.
• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.
• Proficient with Microsoft Word, Excel and Outlook.
   

Experience and Education Requirements:

• Minimum two (2) years Teller experience, preferred.
• High school diploma, or equivalent.

Physical Requirements:

• Typically requires sitting for long periods of time with intermittent stooping, bending, and walking.
• May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel.
• Visual and auditory skills are required.

Performance Standards:

• Accuracy: Accurate processing of deposits, withdrawals, and payments, while keeping teller drawer balanced.
• Responsiveness: Timeliness of transactions and work completed.
• Relationships: Ability to work well and build relationships with other employees and customers.
• Guidance: Job knowledge and ability to provide guidance when needed, as well as cross selling products to customers.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets