What are the responsibilities and job description for the Operations Manager position at First Watch?
Our YOU FIRST Philosophy
In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.
A Few of The Perks (and not just the coffee!)
All employees are eligible for the following:
- One Shift - No Night Shifts. Ever.
- Opportunity to grow your career with a great company and great people!
- 24/7 Employee Assistance Program
- Meal Discount
- Complimentary premium access to the Calm App, plus 5 gift subscriptions
- Unlimited access to medical and behavioral telemedicine through Cirrus MD
- Tuition Reimbursement & High School Diploma Program
- Life Insurance*
- Short Term Disability*
- Long-Term Disability*
- Dental*
- Vision*
- Health Insurance*
- Total Pet Plan*
- Supplemental Insurance (accident, critical illness, indemnity) *
- Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
- Childcare Discount Program
- Paid Time Off (PTO)
- 401(K) Retirement Savings Program**
* Employees are eligible the first of the month after 60 days of employment
**Employees are eligible after one year of employment
Responsibilities
- Learns and supports our You First culture and core values
- Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
- Understands that we source great food for a reason and that our recipes must be followed
- Knows the restaurant sales and traffic goals – and works to exceed them
- Coaches and observes the First Watch Five Steps of Service being implemented at every table
- Understands the background story of our 10 Commandments – and puts them into action
- Responds with a sense of urgency to both customer and employee concerns
- Communicates and takes immediate ownership of repair and maintenance issues
- Is certified in food safety – and identifies and coaches in all areas of safe food handling
- Is continuously scouting for and interviewing candidates to join our team
- Keeps our company assets secure; including computers, point of sale, security systems and equipment
- Understands the key responsibilities of every position in the restaurant
- Puts an immediate stop to any inappropriate behavior, investigates as needed
- Trains, coaches, and develops team members daily
- Recognizes performance that goes above and beyond
- Accounts for all daily revenues and deposits
- Completes our admin duties – and gets required paperwork in on time