What are the responsibilities and job description for the Assistant Branch Manager position at First Utah Bank?
Job Description
Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.
$500 Signing Bonus Offered
Leadership
Required Experience:
We offer a competitive total rewards package including comprehensive benefits, performance-based incentive compensation, a 401(k)-retirement savings plan with employer match, an employee assistance program, company-paid life and disability insurance, tuition reimbursement, paid time off, paid volunteer days, and paid holidays.
Know Your Rights: Workplace discrimination is illegal
Polygraph Protection Act employee rights
Family and Medical Leave Act | U.S. Department of Labor
Applicants have rights under Federal Employment Laws
Keyword: bank experience, cash handling, customer service
Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.
$500 Signing Bonus Offered
Leadership
Required Experience:
- Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.
- Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits.
- Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees.
- Ensure the branch is in compliance with all bank policies, procedures, and safety standards.
- Train and educate branch employees on job functions, policies, procedures, operations, etc.
- Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.
- Use discretion to provide approvals and overrides within established authority.
- Resolve and responds to complex client service issues, complaints, and escalated questions.
- Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer.
- Perform outbound customer service, sales, and follow-up calls by phone and/or email.
- Proactively engage with customers in person, by phone, and through email.
- Maintain a friendly and respective demeanor by greeting customers and providing service with a smile.
- May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners.
- Partner and engage with internal business partners.
- Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.
- Become a Notary Public.
We offer a competitive total rewards package including comprehensive benefits, performance-based incentive compensation, a 401(k)-retirement savings plan with employer match, an employee assistance program, company-paid life and disability insurance, tuition reimbursement, paid time off, paid volunteer days, and paid holidays.
Know Your Rights: Workplace discrimination is illegal
Polygraph Protection Act employee rights
Family and Medical Leave Act | U.S. Department of Labor
Applicants have rights under Federal Employment Laws
Keyword: bank experience, cash handling, customer service