Transportation Operations Manager

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

About the Position

Join our team at MTA in Baltimore, Maryland, and help lead our operations efforts. This person will assist the General Manager and/or Asst General Manager in supervising daily operations. This person also monitors employee performance, identifies safety issues, and addresses operational needs. More detail below.

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager in the day-to-day operational oversight of location operations, including billing, payroll, routing/scheduling, DOT & state compliance, accounts receivable and accounts payable, recruitment, and hiring of location employees.
• Ensures drivers have the daily documentation necessary to complete their routes. Ensures vehicles dispatched are in proper working condition and daily DVI (pre- and post-trip) forms have been submitted.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as backup member of the Dispatch or Scheduling team.
• Develops manpower requirements for Dispatchers, Operators and assists with evaluating trip patterns for run structure revisions.
• Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
• Completes necessary daily and/or weekly reports for company and customer
• Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
• Performs all other duties as assigned and may assist with other areas based on location need

What we would like you to possess:

• High School Diploma or equivalent; Bachelor’s degree preferred
• 3-5 years experience in transportation.
• 2-3 years of supervisory experience preferred.
• Accounting and detailed reporting experience.
• Computer literate with working knowledge of Microsoft Office.
• Ability to effectively prioritize tasks and manage time effectively.
• Ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours regularly, including weekends and holidays.
• Demonstrate regular and consistent attendance and punctuality.
• Possess working vehicle to travel within service area as needed.
• Meet customer certification requirements in operations software and able to act as system administrator to assist resolving local user issues.
• Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First for a Reason

Benefits

We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Salary : $74,700 - $94,600