What are the responsibilities and job description for the Automotive Service Advisor position at First Tire & Automotive?
At First Tire & Automotive, we believe great businesses are built on great people. Since 1997, we have grown from a single location into a respected, multi-location automotive repair company by staying true to our core values: Family, Integrity, Reliability, Service, and Trust.
We are currently looking for a Service Advisor who wants more than just a job — someone who wants to build a career with a company that invests in its people, operates with transparency, and has a clear long-term vision.
What Sets Us Apart
- A stable, growing company with a long track record in the community
- Clear expectations, structure, and processes — no chaos or guesswork
- Leadership that is present, supportive, and focused on long-term success
- A culture built on respect, accountability, and doing the right thing
- Opportunity for advancement as we continue to grow
The Role
As a Service Advisor, you are the primary point of contact for our customers and a key driver of both customer satisfaction and shop performance. You will help customers understand their vehicle’s needs, prioritize repairs, and make informed decisions — all while representing our values in every interaction.
This is a sales-driven role, but it is rooted in education, trust, and transparency — not pressure or shortcuts.
Responsibilities
- Greet customers professionally and build long-term relationships
- Clearly explain vehicle concerns, inspection results, and repair recommendations
- Present estimates confidently and ethically
- Work closely with technicians to ensure accurate diagnostics and quality repairs
- Maintain strong communication throughout the repair process
- Follow established processes for inspections, documentation, and follow-ups
- Contribute to team goals related to sales, customer experience, and efficiency
What We’re Looking For
- Automotive service advisor experience preferred (but not required for the right person)
- Strong communication and interpersonal skills
- Comfortable with sales and discussing money professionally
- Organized, dependable, and detail-oriented
- Coachable mindset and desire to improve
- Alignment with our core values and team-first culture
What We Offer
- Competitive pay with performance-based incentives
- Consistent customer traffic and strong operational support
- Training, coaching, and clear expectations
- Advancement opportunities for high performers
- A professional environment where your work and integrity matter
Our Commitment
We stand behind our work, our people, and our word. If you are looking for a place where effort is recognized, growth is real, and culture is not just a slogan, First Tire & Automotive may be the right fit for you.
Job Type: Full-time
Pay: $36,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $36,000 - $55,000