What are the responsibilities and job description for the Process & Technical Support position at First Texas Homes?
As a Process & Technical Support representative, you will provide technical support through your knowledge of First Texas Homes' procedures and products we currently utilize and will implement in the future. You will focus on supporting our end users from all departments in these products and helping them find a resolution while providing exceptional customer service.
Job Responsibilities
Job Responsibilities
- Learning the various technologies already implemented including, but not limited to Brix ERP, Brix Sales, BuildPro, Adobe, OneDrive, SharePoint, Docusign, etc.
- Manage the help desk requests for the technology mentioned above
- Docusign review
- Update/create document learned processes
- Any other duties that further Technical and Business Development needs of the First Texas Family Homes' family of companies
- We will intensively train the correct fit for this position, but you must possess the ability to learn programs and processes quickly
- Excellent verbal and written communication skills needed for our documentation process and daily interactions with our internal customers
- Highly organized
- Able to conduct research and analyses of technology
- Analytical
- Strategic thinker
- Problem-solving
- Attention to details
- Able to multitask, prioritize, and manage time efficiently
- Able to build strong interpersonal relationships with peers and other senior management throughout the company
- Able to align multiple strategies and ideas
- Confident in producing and presenting work
- Strict adherence to company philosophy/mission statement/goals
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Rotating weekend shifts