What are the responsibilities and job description for the Assistant Branch Manager (Cedar Hills Experience Center) (FULL TIME ON-SITE) position at First Tech Federal Credit Union?
Description
TheAssistantManager,Experience Center (XC)partners with the Manager tooverseethe day to day activities of a team ofFinancial SolutionsRepresentativesinprocessing routine financial transactions for members. The Assistant Manager handles daily operational tasks and ensures member service levels are met or exceeded.
Job Duties:
- Handle and overseethe daily operations of theXC (including cash and vault balancing, negotiable items, audits)
- Partner with Managerin leadinga team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance;providecoaching and corrective action as required; activelysupport employee professional growth and development
- Maintain and enforcesystems, policies, procedures and productivity standards
- Partner with Manager in effectively usingKPIsand reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve
- Ensure member service projects (change initiatives) meet objectives on time and on budget
- Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings
- Research, resolve and communicate operational issues and potential problems to leader and/or other business units
- Identify, manageand mitigaterisk withinXC (including identify theft, overdrafts, etc)
- Manage vendor relationships to support operational excellence and member service levels
Essential Skills:
- Minimum Education: Bachelor's degree is preferred
- Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships
- Minimum 6 months' experience leading people or teams
- Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals
- Ability to use data and analytic information to gain insights and drive strategic direction
- Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
- Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
- Familiarity with CRM software is preferred
- Working knowledge of Microsoft Office Suite
- Certification/License: N/A
Location: Cedar Hills Experience Center - Beaverton, OR 97005 (FULL TIME ON-SITE)
Target Compensation in Beaverton, OR:$66,500 to $80,168 annually monthly incentive
Benefits options include:
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
- 11 paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Clickhereto learn more!
First Tech is not currently offering Visa sponsorship or transfer for this position
First Technology Federal Credit Union is an Equal Opportunity Employer. First Tech does not discriminate against any employee or applicant for employment on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state law, federal law, or local ordinance.
Salary : $66,500 - $80,168