What are the responsibilities and job description for the Inside Sales Support Specialist - HVAC position at First Supply LLC?
First Supply, a fifth-generation family-owned company, has served the Upper Midwest for over 125 years. Guided by our Employee Value Proposition, Where Tradition Meets Innovation, we foster a workplace where people learn, grow, and contribute to a company that values its heritage while embracing progress. Our teams take pride in supporting customers and communities, creating meaningful work and rewarding careers every day.
The Inside Sales Support Specialist - HVAC is a customer-focused role dedicated to delivering outstanding service and operational support to the sales team. This position utilizes digital tools, ERP/CRM systems, and data insights to manage customer interactions, streamline order processing, and contribute to a seamless customer experience. Success in this role requires strong communication skills, a collaborative mindset, and attention to detail.
Responsibilities
- Respond promptly and professionally to HVAC customer inquiries via phone, email, and digital platforms.
- Support the sales team by preparing quotes, processing orders, and managing customer accounts in the ERP/CRM system.
- Provide timely information regarding HVAC product availability, lead times, and alternatives for out-of-stock items.
- Resolve customer issues by researching problems, coordinating solutions, or escalating to appropriate teams as needed.
- Collaborate with sales and operations teams to ensure accurate and timely order fulfillment.
- Use ERP/CRM systems to track customer interactions, order history, and follow-up activities.
- Maintain up-to-date knowledge of HVAC products, services, and industry trends.
- Other duties/responsibilities as assigned.
Qualifications
- Associates Degree in HVAC or equivalent experience
- Extensive HVAC product knowledge
- Strong computer skills
- Ability to assess customer needs and provide customer satisfaction
- Ability to read wiring schematics and assist customers with troubleshooting of HVAC equipment
- Comfortable reading and understanding blueprints and engineering drawings
- Strong written and verbal communication skills
- Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved