What are the responsibilities and job description for the Customer Service Department Manager position at First Supply LLC?
The Customer Service Department Manager is responsible for proactively maintaining and retaining relationships with existing customers for product sales and services in an assigned territory. The Department Manager is responsible for leading a small team of Customer Service Representatives in making outbound calls and receiving inbound calls to retain business with customers (and will individually perform these responsibilities at times); and increasing the level of penetration in his or her existing customer base by recommending and selling complementary First Supply products.
Responsibilities
About First Supply
First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.
First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.
With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Responsibilities
- Develop and manage departmental budget
- Maintain consistent contact with manufacture representatives, customers and vendors to address any business needs
- Initiate and manage all promotional activities for plumbing department
- Maintain high technical knowledge of plumbing industry
- Recommend to Purchasing Department new product additions
- Assist clients and/or staff with special requests and problems
- Provide performance plans and feedback for assigned staff
- Monitor attendance of staff and make appropriate recommendations
- Assist General Manager and/or perform in the performance review process of staff
- Assist General Manager in the hiring and releasing of staff
- Education and training as required by the General Manager
- Other duties/responsibilities as assigned by the General Manager
- College degree in related field or equivalent experience preferred
- Minimum of 2 years experience with plumbing products
- Previous people management experience preferred
- Progressive management experience with demonstrated success
- Computer knowledge and skills with the ability to learn First Supply LLC's business system
- Ability to interact effectively with customers and staff members
- Ability to manage time effectively
About First Supply
First Supply® is a leading main channel wholesale distributor, providing industrial customers and building contractors with an extensive line of products and services. We offer a wide range of manufacturer product lines across the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial, and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees across 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan.
First Supply also owns and operates 18 Kitchen & Bath Stores across five Midwestern states under the Gerhard's Kitchen, Bath & Lighting and KOHLER® Signature Store by First Supply brands. Gerhard's is the largest, most versatile kitchen and bath store in the Upper Midwest, offering a wide variety of styles—from contemporary to traditional—along with unmatched service. The KOHLER Signature Stores are immersive kitchen and bath showrooms that provide a distinguished experience where designers and homeowners can get hands-on with hundreds of exclusive KOHLER products.
With a 128-year legacy and a people-first culture, First Supply is committed to building a workplace where employees feel valued, supported, and inspired to grow their careers. That commitment has earned national recognition, including a spot on USA Today’s 2024 Top Workplaces in the USA, as well as honors as a Woman-Led Top Workplace and an Industry Top Workplace for Distribution.
First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.