FirstAlt Operations Manager

Job Description SummaryThe FirstAlt Operations Manager will be responsible to manage teams and regions and ensure that team and regional standards are met. Assist in working with and onboarding transportation partners, managing the daily trips, and assisting parents and districts in taking care of their needs. Daily customer management includes but is not limited to day-to-day operations, new client start-ups, client retention, and development. Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. Acquire and manage staff equipment and any items required to perform trips (i.e.: driver/staff badges, business cards, etc.). Monitor any new legislation affecting alternative student transportation. Assist team with implementing new legislation.Major Responsibilities

• Manages an operations team and state(s) / region(s).
• Daily customer management includes but is not limited to day-to-day operations, new client start-ups, client retention, and development.
• Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers.
• During the school year startup, it will be required to communicate and negotiate proposed routes with local service providers.
• Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers.
• Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations.
• Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool.
• Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.
• Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.
• Follow all First Student policies and procedures while providing the best customer service to our clients.
• Use effective industry skills and abilities to support and grow daily transportation operations.
• Must be able to learn and utilize technical skills to create reports, and SOPs, and assist in formulating standard practices within FirstAlt.
• Duties and responsibilities are not limited to the above descriptions and can be modified or changed at the discretion of Management.
  
  

Minimum Education Or Certifications Required

• Associate degree preferred or high school diploma with 4 to 6 years of experience.
• Performs work under minimal supervision.
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
• Possesses comprehensive knowledge of subject matter.
• Provides leadership, coaching, and/or mentoring to a subordinate group.
  
  

Minimum Experience Or Skills Required

• Oral and written communication skills.
• Customer/client orientation.
• Customer service skills.
• Interpersonal skills.
• Organizational skills.
• Proficient in MS Word
  
  

Physical Requirements And Working Conditions

• 25% travel will be required
• Position is remote
  
  

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

First for a reason:

At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.