What are the responsibilities and job description for the Dispatcher position at First Student?
Why First Student?
First Student is the largest student transportation provider in North America, helping millions of students get to and from school safely each day. Our dispatch teams play a direct role in supporting drivers, students, families, school districts, and local communities through safe, reliable, and caring transportation service.
At First Student, our work is guided by a simple purpose: getting students where they need to go safely, every day. Dispatchers help make that possible by keeping daily service organized, communicating clearly, and helping the location respond quickly when needs change.
If you are organized, dependable, and comfortable working in a fast-paced environment where communication matters, this is a strong opportunity to join an industry leader with room to grow.
What We Offer
First Student offers a competitive compensation and benefits package that may include:
About The Role
The Dispatcher in Hookset, NH supports the safe, reliable, and efficient operation of our local transportation team. This role is responsible for coordinating daily route coverage, communicating with drivers, monitoring service needs, and helping resolve day-to-day operational issues.
The Dispatcher works closely with drivers, location leadership, maintenance, safety, customer contacts, and school district partners to support daily operations, on-time performance, customer service, and company goals.
This position is a key support role within the location and helps ensure drivers have the information, direction, and communication needed to deliver safe and dependable transportation service.
What You'll Do
This is more than a dispatch position. It is an opportunity to support the people who keep our communities moving and help provide students with safe, dependable transportation every school day.
At First Student, you will be part of a team that values safety, accountability, communication, teamwork, and continuous improvement. You will have the opportunity to make an impact locally while being backed by the resources and stability of a North American industry leader.
Apply Today
Apply today to join First Student and help us continue setting the standard for safe, reliable student transportation.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason:
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
First Student is the largest student transportation provider in North America, helping millions of students get to and from school safely each day. Our dispatch teams play a direct role in supporting drivers, students, families, school districts, and local communities through safe, reliable, and caring transportation service.
At First Student, our work is guided by a simple purpose: getting students where they need to go safely, every day. Dispatchers help make that possible by keeping daily service organized, communicating clearly, and helping the location respond quickly when needs change.
If you are organized, dependable, and comfortable working in a fast-paced environment where communication matters, this is a strong opportunity to join an industry leader with room to grow.
What We Offer
First Student offers a competitive compensation and benefits package that may include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Employee assistance and wellness programs
- Training, development, and advancement opportunities
- A safety-focused and team-oriented work environment
About The Role
The Dispatcher in Hookset, NH supports the safe, reliable, and efficient operation of our local transportation team. This role is responsible for coordinating daily route coverage, communicating with drivers, monitoring service needs, and helping resolve day-to-day operational issues.
The Dispatcher works closely with drivers, location leadership, maintenance, safety, customer contacts, and school district partners to support daily operations, on-time performance, customer service, and company goals.
This position is a key support role within the location and helps ensure drivers have the information, direction, and communication needed to deliver safe and dependable transportation service.
What You'll Do
- Coordinate daily route coverage and driver assignments for the assigned location
- Communicate route updates, delays, schedule changes, and service needs to drivers and leadership
- Monitor daily service and help resolve route, driver, vehicle, or customer-related issues in real time
- Review driver sign-in, sign-out, attendance, and route coverage information
- Maintain accurate dispatch logs, route updates, records, and related operational documentation
- Partner with operations leadership to support safe, reliable, and on-time service
- Communicate professionally with drivers, customers, school district contacts, and internal teams
- Support compliance with company policies, safety expectations, and applicable transportation requirements
- Assist with additional location support, reports, projects, or operational needs as assigned
- High school diploma or equivalent
- Prior experience in dispatch, transportation, logistics, customer service, or operations support preferred
- Strong communication, organization, and problem-solving skills
- Ability to stay calm, focused, and professional in a fast-paced environment
- Ability to manage multiple priorities and adjust quickly when service needs change
- Comfort using computers, email, phones, Microsoft Office, spreadsheets, and/or transportation systems
- Strong attention to detail and ability to maintain accurate records
- Ability to work well with drivers, customers, leadership, and internal support teams
- Dependable attendance and punctuality
- Valid driver's license may be required depending on location
This is more than a dispatch position. It is an opportunity to support the people who keep our communities moving and help provide students with safe, dependable transportation every school day.
At First Student, you will be part of a team that values safety, accountability, communication, teamwork, and continuous improvement. You will have the opportunity to make an impact locally while being backed by the resources and stability of a North American industry leader.
Apply Today
Apply today to join First Student and help us continue setting the standard for safe, reliable student transportation.
Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.
First for a reason:
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.