What are the responsibilities and job description for the Charter Coordinator position at First Student?
First for a reason:
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Charter Coordinator - In-Person
Location: 1915 Highway US 90A, Missouri City, TX 77489
Wage: $27.50/hr
Hours: Monday - Friday, 7 AM - 4 PM (some weekends required)
Benefits: Medical, dental, vision, 401k, 2 weeks PTO, paid holidays
About the Role:
Join First Student, North America's leading school transportation provider, as a Charter Coordinator. You will manage all outside charter bookings in the region, ensuring each trip is scheduled, staffed, and executed efficiently. This in-person role combines customer service, scheduling, and operational coordination to keep our charter services running smoothly.
Key Responsibilities:
Management may assign or reassign duties as needed.
Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.
Apply today and get your career on the road with First Student!
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Charter Coordinator - In-Person
Location: 1915 Highway US 90A, Missouri City, TX 77489
Wage: $27.50/hr
Hours: Monday - Friday, 7 AM - 4 PM (some weekends required)
Benefits: Medical, dental, vision, 401k, 2 weeks PTO, paid holidays
About the Role:
Join First Student, North America's leading school transportation provider, as a Charter Coordinator. You will manage all outside charter bookings in the region, ensuring each trip is scheduled, staffed, and executed efficiently. This in-person role combines customer service, scheduling, and operational coordination to keep our charter services running smoothly.
Key Responsibilities:
- Quote, book, and assign charters to the correct location/branch.
- Assist customers with pricing, inquiries, and service follow-up.
- Coordinate driver assignments in accordance with union seniority rules.
- Track charter progress and ensure timely pick-up and drop-off.
- Handle billing and payment collection.
- Enter charter information into payroll systems (Focus).
- Communicate updates or changes with dispatchers and locations.
- Monitor and support budget and operational goals.
- High School Diploma or equivalent.
- 1-3 years customer service/trip coordination experience.
- 3-5 years transportation or charter booking experience preferred.
- Strong computer and communication skills.
- Problem-solving mindset and ability to handle issues during operations.
- Ability to move around the office and operate standard office equipment.
- Occasional local travel for customer meetings may be required.
Management may assign or reassign duties as needed.
Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.
Apply today and get your career on the road with First Student!
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
Salary : $28
