Assistant Location Manager

First for a reason:At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. At First Student, the Assistant Location Manager supports the Location Manager, Senior Location Manager, and/or Area General Manager (AGM) in delivering safe, reliable, and compliant transportation services. This leadership role provides operational oversight, supervises staff, manages customer relationships, and supports financial and performance goals for one or more locations.This position carries full supervisory responsibility and works closely with school officials, customers, employees, and community partners to meet contractual, regulatory, and company standards.Salary & Incentive$70,000 annuallyEligible for up to a 10% annual bonus, based on location performance metricsPosition OverviewThe Assistant Location Manager provides hands-on leadership across daily operations, safety, customer service, staffing, compliance, and financial controls. This role coaches and develops teams, supports company initiatives, and helps achieve location and regional objectives.Key ResponsibilitiesEnsure the safe and timely transportation of passengersSupport daily location operations, including safety, maintenance, dispatch, fleet, facilities, payroll, routing/scheduling, and AR/APManage work priorities and functional team resourcesSupport and oversee customer contract compliance, customer retention, KPIs, billing, budgets, and contract requirementsEnsure delivery of contract-specific technologies, training, and customer requirementsBuild and maintain positive relationships with customers, employees, school officials, parents, and the communityResolve concerns using fair, consistent recognition and corrective disciplineCommunicate with customers via phone, electronic, and in-person methods; respond promptly, escalate issues, and follow up as neededSupport LM/AGM with budget development, forecasting, analysis, and financial controls; identify variances and provide accurate reportingMaximize charter revenue and support local commercial growth opportunitiesLead recruiting, onboarding, training, coaching, succession planning, and staff development plansEnsure completion of required online learning for self and location staffSupport compliance with federal, state, local, contractual, and First Student policiesEnsure adherence to safety practices and regulations; manage injury and collision claimsEnsure compliance with security policies and escalate issues as requiredProtect company assets, including vehicles, facilities, tools, and equipmentEnsure buses and facilities meet safety, regulatory, and environmental standardsSet accurate route hours; minimize mileage and drive time while meeting mandatesManage labor resources, track variances, efficiently use standby drivers, and partner with Corporate Recruiting on driver shortagesAdminister applicable collective bargaining agreements (CBA), including grievance handling, union relations, and participation in negotiations with Regional Leadership and Corporate Labor RelationsPromote company initiatives and serve as a local change leaderPerform other duties as assignedEducation & Certifications4-year degree or equivalent experienceExperience & Skills5 years of operations experience, including progression from driver roles, or completion of a Management in Trainee (MIT) programStrong commitment to a Safety LifestyleProficiency with Microsoft Word, Excel, PowerPoint, and OutlookExperience with timekeeping, payroll, and operational systems preferredComfortable using company-approved smart technology, apps, and secure systemsStrong verbal and written communication skillsEffective interpersonal skills with customers, parents, and community partnersSolid financial and budgeting skills, including interpretation of P&L, budgets, and forecastsStrong organizational, analytical, and time-management skillsAbility to work in a fast-paced, team-based environmentDemonstrated ability to train, coach, and lead teamsPhysical Requirements & Work EnvironmentAbility to move throughout office spaces and between floorsAbility to use standard office equipment and access filing systemsAbility to communicate effectively in person and by phoneWork environment includes office settings and school bus yardsOccasional on-the-road responsibilitiesIn the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

Salary : $70,000