What are the responsibilities and job description for the Part- Time Front Administrator position at First Step Therapy, LLC?
First Step Therapy Lakeland provides physical therapy, occupational therapy, speech therapy and behavioral therapy to children in the clinic setting. We also service children within our community (homes and schools).
Candidate must have Outstanding and Professional customer service and communication skills. Accurately enter patient demographics, medical history, and insurance information into medical records system within a timely manner. Answer continuous phone calls in a high call volume setting. Call patients to schedule appointments for various types of evaluations and treatments. Must be able to manage cancellations for rescheduling clients effectively. Greet, check-in, verify information, collect payments, and check-out patients. Facilitate phone calls from physician offices and patients.
JOB REQUIREMENTS
- Positive attitude and attention to detail is a MUST
- 2 years medical office experience.
- Scheduling, cancellation management
- 2 years customer service experience.
- Knowledge of HIPAA (Health Insurance Portability and Accountability Act)
- Knowledge of general office equipment (faxes, google docs)
- General mathematical skills
- Great organizational skills
- Excellent verbal and written skills
- Outstanding costumer service and communication skills.
- Must be self-motivated to fill various job responsibilities and willingness to cross train to other departments.
- Must be able to work flexible hours- some Saturdays might apply.
- Light housekeeping in clinic
- Hours 11am to 6pm availability
Experience:
- Customer service: 2 years (Preferred)
- Healthcare: 2 years (Preferred)
- Receptionist: 2 years (Preferred)
- Bilingual Spanish candidates are PREFERRED
Education:
- High school or equivalent (Preferred)
Location:
- Lakeland, FL
Job Type: Part-time
Pay: From $16.00 per hour
Application Question(s):
- Your expected salary range?
- What languages other than english do you speak?
Experience:
- Customer Service: 1 year (Required)
- Multi-line phone systems: 1 year (Required)
- Appointment scheduling: 1 year (Required)
Language:
- Spanish (Required)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person
Salary : $16
