Case Manager

First Step Recovery is seeking a dedicated, energetic, upbeat, and compassionate Full-time Case Manager to join our team. The Case Manager will provide ongoing professional, technical, and clinical expertise through comprehensive assessment, planning, and treatment, with a focus on coordinating care and addressing individual client needs. This role is crucial in supporting our mission to help clients on their path to recovery. This is a salaried position.

Key Responsibilities:     

• Meet with clients upon admission to discuss the phase process, treatment facility rules, and expectations.    
• Serve as the primary point of contact for clients throughout their treatment journey, coordinating their care at First Step Recovery.          
• Act as the clinical liaison for client families, providing updates on clinical care, treatment progress, and discharge planning, in accordance with existing Releases of Information (ROI).           
• Collaborate with the Clinical Team, client, and client’s family (as applicable) to coordinate and implement effective discharge planning.          
• Maintain active files and networks for community referrals and finalize discharge appointments.          
• Adhere to a 50% productivity requirement.          
• Coordinate transfers to other facilities if necessary, including transfers to higher levels of care.          
• Maintain regular and confidential documentation in First Step Recovery’s electronic medical records system.          
• Assist with crisis management and clinical intervention as needed.          

Qualifications:           

• High School Diploma or GED required.          
• CDCA (Chemical Dependency Counselor Assistant) certificate required.           
• Willingness to work with individuals experiencing a wide variety of mental health symptoms and behaviors.          
• Ability to work with multicultural populations and an understanding of cultural diversity.

Skills and Competencies:          

• Strong interpersonal and conflict resolution skills.         
•  Ability to exercise sound judgment and maintain confidentiality.           
• Excellent organizational, communication, and time management skills.           
• Ability to work independently and as part of a team.           
• Composure under high-stress situations with the ability to keep personal reactions in check.           
• Proficiency in MS Office, including Word, Outlook, and Excel.           
• Sensitivity to religious, ethnic, and cultural differences with respect and empathy.

Why First Step Recovery? At First Step Recovery, we are committed to providing a supportive and collaborative work environment where our employees can thrive. You will have the opportunity to make a meaningful impact on the lives of individuals seeking recovery, working alongside a team of dedicated professionals.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• CDCA Licensure (Required)

Work Location: In person