Receptionist

First State Bank – Job Description

Job Title:                  Receptionist                                         Status: Non Exempt  

Department:             Deposit Operations

Reports To:               Deposit Operations

Primary Purpose of the Job:

The Receptionist is responsible for directing customers that come into the Bank, sorting incoming and outgoing mail and acting as a backup to other positions within the department.

Essential Duties:

• Record Branch daily call in log
• Mail out packages for UPS, Fed-Ex, sign for deliveries of packages and keep logs
• Sort and open all incoming mail
• Greet customers and announce guests to the appropriate teams
• Review and approve High Dollar and Stop Suspect items
• Review daily exception reports and correct errors with new debit card orders
• Work as a backup to Deposit Operations/Virtual Services functions including debit card ordering, wire transfer processing, ACH processing and answering customer service/branch support calls
• Create and maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance

Other Duties:

• Create and maintain procedures and documentation for the execution of the position’s job functions
• Handle and prioritize multiple assignments
• Demonstrate accuracy, neatness, and thoroughness in work
• Review and improve work methods and standards to increase efficiency
• Demonstrate problem solving skills
• Backup to other staff and their daily duties
• Other duties as assigned

Required Experience/Skills:

• Preferred One to two years related banking experience, preferably with Fiserv
• Knowledge of bank systems and processes
• Proficient in Microsoft Office applications
• Strong oral and written communication skills
• Ability to handle various tasks simultaneously
• Analytical and organizational skills
• Good attention to detail and confident ability to make decisions
• Negotiating and networking skills
• Ability to train others and work effectively with other departments
• Ability to work independently

Required Education:

• High school diploma or equivalency (GED)
• Specialized training in computer operating systems, Microsoft Windows/Office 

WHAT CAN WE OFFER YOU:

• Working with an energetic team focused on making our customers financially successful!
• An opportunity to grow your career and do amazing things!
• Collaborative and energetic work environment
• Incentive program based on performance
• Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
• Paid time to support your community!
• Health, Dental, Vision (Full Time Employees)
• 401K match and Life Insurance (Full Time/Part Time Employees)
• Educational Assistance Program (Full Time/Part Time Employees)
• Employee Assistance Program

Working CONDITIONS:

• Office environment with little exposure to physical hazards or conditions
• Ability to attend various bank functions, after hours
• Ability to work late night and weekend hours
• Ability to stand and/or sit for long periods of time
• Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time

Employees are expected to comply with all laws, regulations, bank policies and procedures, including specifically First State Bank’s Bank Secrecy Act and Anti-Money Laundering Policy and procedures, and it’s Customer Identification Program.  Failure to comply with either the letter and/or spirit of these laws may result in disciplinary action, up to an including termination.  

This job description is not all-inclusive. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.