Deposit Operations Specialist

Description

First State Bank – Job Description

Job Title:                  Deposit Operations Specialist                Status      Non-Exempt

Department:             Deposit Operations

Reports To:               Deposit Operations  

Primary Purpose of the JOB:

Maintain the Bank’s new, existing, and closed deposit accounts. Review returns, adjustments, holds, and Treasury Bonds. Analyze file maintenance and account changes.

Essential DUTIES:

• Monitor daily reports and activity for all deposit account products
• Maintain NCP Certification adhering to new Laws and Regulations and implementing changes as needed
• Process Return Deposited Items, Overdrafts, and Positive Pay returns
• Review Stop Suspect and Non-Post Reports for deposit accounts
• Review deposit accounts for service charge anomalies making corrections as required
• Review Treasury Bonds and create tax addendums for proper tax reporting
• Perform Tier 2 maintenance for deposit account products as required
• Review procedures ensuring regulatory compliance and consistency with Bank Policies and Procedures standards
• Review Address Changes and make corrections as required
• Analyze daily Check and ACH Exception items
• Implement, test, and maintain new procedures as they become necessary with Core Processing system updates
• Create and Process Cash Letter Adjustments through all correspondent banks
• Prepare and Review High Dollar Notifications
• Process Online Account openings and keep program up to date
• Act as the Bank’s expert for Deposit products, monitoring all account processes and tax reporting
• Create and maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance

Other DUTIES:

• Prepare verification of deposits for customers
• Monitor and report waived accounts to Executive Team
• Prepare for exams and audits providing requested information and working with Auditors and Bank Examiners prior to and during audits and exams
• Review and improve work methods and standards to increase efficiency
• Answer branch and customer service calls
• Back-up to Deposit Operations Team and their daily duties
• Utilize ticket tracking system to log and clear customer account services related issues
• Assist the Fraud Team with the collection and processing of check fraud claims
• Other duties assigned

 Required Experience/SKILLS:

• Two to four years related banking experience, preferably with Fiserv
• Knowledge of bank systems and processes
• Proficient in Microsoft Office applications
• Strong oral and written communication skills
• Demonstrate problem solving skills
• Ability to handle various tasks simultaneously
• Analytical and organizational skills
• Good attention to detail and confident ability to make decisions
• Ability to train others and work effectively with other departments
• Handle and prioritize multiple assignments
• Demonstrate accuracy, neatness, and thoroughness in work
• Ability to work independently

Required EDUCATION:

• High school diploma or equivalency (GED)
• National Check Professional (NCP) Certification required within one year of accepting position
• Ongoing Training on the Fiserv and Payment Systems including webinars and off-sight conferences as requested

Working CONDITIONS:

• Office environment with little exposure to physical hazards or conditions
• Ability to attend various bank functions, after hours
• Ability to work late night and weekend hours
• Ability to stand and/or sit for long periods of time
• Ability to reach with hands and fingers, touching computer buttons/adding machine buttons for extended periods of time

  WHAT CAN WE OFFER YOU:

• Working with an energetic team focused on making our customers financially successful!
• An opportunity to grow your career and do amazing things!
• Collaborative and energetic work environment
• Incentive program based on performance
• Paid Time Off (PTO) and Paid Holidays for Full Time/Part Time Employees
• Paid time to support your community!
• Health, Dental, Vision (Full Time)
• 401K match and Life Insurance (Full Time/Part Time Employees)
• Educational Assistance Program (Full Time/Part Time Employees)
• Employee Assistance Program

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Qualifications