What are the responsibilities and job description for the Banking Product Support Assistant position at First State Bank of St. Charles?
First State Bank is seeking a Banking Product Support Assistant onsite at our 5th Street location in St. Charles, MO. If you have knowledge of banking products and enjoy working in a high-paced environment, you could be a great fit.
40 hours per week.
Full-Time benefits will apply, including; medical, dental and vision insurance, paid sick and vacation, 401k, ESOP and more!
Duties and Responsibilities:
The Banking Product Support Assistant will perform all duties required of a Product Support Assistant by following policies and procedures set forth by First State Bank, including, but not limited to:
- Prepares reports as needed.
- Assists on projects for various departments as needed.
- Assists with Teller systems.
- Assist members of the Department Audit Committee to include reviewing and recommending revisions on policies and procedures as identified and prepare audit summaries.
- Provides customer support on various bank products including online banking (both consumer and commercial), cash management services, debit cards, and our various deposit product line.
- Provides support for various fraud types, including check, debit card, and Zelle.
- Complete all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
- Assists the Customer Care Center with answering incoming phone calls, including chat and online messages.
Qualifications:
- High school diploma or general education degree (GED) required. Bachelor's degree (B.A.) from four year college or university preferred.
- One to two years related experience and/or training required. Two to four years related experience and/or training preferred.
For more information about First State Bank, please visit our Career’s Page: https://fsbfinancial.com/about-us/careers/.
As a condition of employment, all new hires will be required to complete a background check and drug testing.
First State Bank is an Equal Opportunity Employer, including protected veterans and individuals with disabilities.