What are the responsibilities and job description for the Teller/CSR position at First Southern National Bank?
About Us
First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.
Position Summary
The Teller/CSR position serves as the bank's primary face-to-face representative for most customers. The main focus of this position will be developing relationships, selling products, delivering superior customer service, and pursuing all performance goals and objectives of First Southern.
Key Responsibilities
First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.
Position Summary
The Teller/CSR position serves as the bank's primary face-to-face representative for most customers. The main focus of this position will be developing relationships, selling products, delivering superior customer service, and pursuing all performance goals and objectives of First Southern.
Key Responsibilities
- Provide full-service teller transaction processing in accordance with company policy and standards
- Open new deposit accounts and grow existing relationships as directed
- Routinely listens for needs while talking with customers. Immediately offer appropriate First Southern products and services to meet those needs
- Know the bank's loan, deposit, and other product/service offerings and effectively explain them to current and potential customers
- Provide timely, helpful, and accurate responses to customer requests and complaints
- Prepare and submit timely and accurate reports as needed
- Comply with all laws and banking regulations, as applicable
- Other duties as assigned
- High school diploma or equivalent
- Previous cash handling and customer service experience
- Strong interpersonal communication and interaction skills
- Organized and detail-oriented
- Demonstrated aptitude for basic mathematical computation
- Strong computer literacy and open to learning new applications