What are the responsibilities and job description for the Part-Time Teller position at First Southern National Bank?
About Us
First Southern National Bank is a community and relationship-driven bank serving twelve counties throughout Central and Western KY. Our home office is based in Stanford, with a population of 3,000. Having served our customers for over 40 years, our passion for building a great company has never been stronger. We recognize that we have been given an opportunity to use our example, our influence, and our resources to help others make wise financial decisions, and our desire is to do just that.
Position Summary
The Part-Time Teller position serves as the bank’s primary face-to-face representative for most customers. The main focus of this position will be assisting customers by processing deposits, withdrawals, payments, transfers, and fielding various other customer inquiries.
Key Responsibilities
- Provide full-service teller transaction processing in accordance with company policy and standards.
- Adhere to bank policies, procedures and regulations, including the customer identification program, Reg CC, and BSA.
- Project excellent customer relations while delivering a positive banking/customer service experience.
- Inform and educate customers on products and services offered by First Southern that would benefit the customer.
- Maintain product knowledge and expertise on First Southern products and services.
- Field customer service complaints and concerns, seek appropriate assistance, and follow up to ensure a complete and appropriate resolution.
- Other duties as assigned.
- High school diploma or equivalent.
- Previous experience in a customer service role.
- Basic knowledge of banking products and services.
- Strong attention to detail and accuracy.
- Ability to adapt to changing technology and procedures.
- Excellent communication and interpersonal skills.
- Ability to maintain a high degree of discretion and confidentiality.
Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.