What are the responsibilities and job description for the Customer Support Representative position at First Source Title?
Are you an experienced title & escrow professional who loves helping clients and solving complex issues? FirstSource Title is hiring a Customer Support Representative to be the trusted first point of contact for consumers and lenders throughout their title insurance and settlement transactions. You’ll pair deep file knowledge with white-glove service—turning questions into clear next steps and clients into raving fans.
As a Customer Support Representative, you’ll handle inbound calls and emails from consumers and lenders, offering solutions with professionalism and care. Unlike general customer support roles, this position requires strong title and escrow expertise—you’ll review files, address detailed questions, and support the settlement process from start to finish. The ideal candidate is self-driven, detail-oriented, and motivated to deliver exceptional service while meeting individual and team goals.
Compensation:
- Base Salary Range: $45,000 - $55,000
- 401(k): 5% company match
- Benefits: Full package included
- 15 days PTO
This is a hybrid position at our Scottsdale, AZ office.
Salary : $45,000 - $55,000