Consumer Lending Specialist I

The primary responsibility of this position is to provide professional, knowledgeable and courteous service to internal employees, members and third-party vendors.  This position is responsible for accurately and efficiently processing a variety of account and loan applications, prepare closing documents and field lending inquiries for both Consumer and Business lending.

ESSENTIAL JOB FUNCTIONS

• Build long term relationships with members utilizing Member Value culture and adhere to the credit union’s Universal Behaviors Policy. 
• Required to have a comprehensive understanding of all credit union products and services. With this knowledge, the Consumer Lending Specialist will provide consultative services to members by evaluating needs, addressing concerns and providing solutions to achieve expected outcome.
• Serve as subject matter expert regarding consumer loans. Counsel Member Services with respect to loan documentation, application and funding questions. 
• Collaborate closely with underwriters and loan officers to facilitate a seamless loan origination process.
• Communicate to members and third-party vendors by phone, email, text and virtual to collect necessary documentation to ensure account/loan accuracy and completeness.
• Maintain a high standard of data accuracy and integrity in all loan-related processes.
• Prepare loan or account documents within operating system for signature.   Utilize esign for signature or coordinate with branch for signing.
• Perform quality control review both pre and post-closing and facilitate loan creation.
• Disburse loan proceeds to members and handle all direct payments for loan payoffs via Fedex or postal service.  Verify that all necessary documentation is included for proper payoff and credit union lien perfection.
• Validate all documentation to ensure strict adherence to Know Your Customer and Customer Identification Program policies and procedures.
• Assist with internal, external, and NCUA audits as assigned
• Assist with loan research for discrepancy, file maintenance, and documentation retention/destruction protocol.
• Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy.
• Required to attend training sessions as appropriate.
• Performs other duties as assigned.

UNIVERSAL BEHAVIORS

Knowledgeable and Experienced

• I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:

• Looking for answers until I find them.
• Seeking opportunities to learn from others.
• Appreciating and respecting others views.
• Acknowledging mistakes and learning from them.
• Going out of my way to share my knowledge and experience. 

Striving for Operational Consistencies

• I promise to make it easy for you through consistency, efficiency, and accuracy by:

• Doing it right the first time, being thorough and accurate.
• Taking pride and ownership in my work
• Making and keeping commitments.
• Continuing to look for better ways to do things and challenging the status quo.

Rewarding Work Environment

• I promise to show care, compassion, and respect toward everyone I interact with by:

• Being approachable and accessible to others.
• Creating a pleasant work environment for each other.
• Always asking what more I can do.
• Resolving differences promptly
• Recognizing the contributions of others.
• Embracing diversity in the workplace.

Committed to Member Service

• I promise to deliver exceptional member service by:

• Interacting with a natural and genuine friendliness.
• Being courteous and respectful.
• Creating a welcoming environment.
• Exceeding your expectations.
• Sharing the moment and finding common ground.

QUALIFICATIONS, SKILLS AND EXPERIENCE

• High School or equivalent plus 1-3 years’ work experience or related business degree.
• Excellent communication, organizational, and time management skills.
• Demonstrates proficient computer skills with a high level of computer literacy
• Strong Attention to detail
• Ability to perform well and keep up responsibilities in a high volume, fast paced working environment.
• Positive and professional attitude, appearance and reliability
• Ability to work Saturdays