Medical Receptionist/Front Desk

Medical Receptionist Position:

First Settlement Physical Therapy is a family owned physical therapy business that has established over 40 locations in the Ohio and West Virginia area. We are seeking a talented candidate to join our Bridgeport team. The selected candidate will be responsible to perform all functions needed for daily operations in the clinic. *The hired candidate will train and work at our Nutter Fort location for the first few months*

Essential Functions:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Obtains authorizations through insurance for physical therapy
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Cleans and maintains the clinic
• Be open to floating within region as needed

Education Requirements:

· High School Diploma/GED

Knowledge, Skills, and Abilities:

· Exceptional interpersonal and customer service skills

· Strong verbal and written communication skills

· Self-motivated and organized professional

· Ability to handle multiple tasks in a fast-paced environment

· High level of integrity and ethics

Must be able to type at a speed of 40 words per minute, minimum.

Working First Settlement Physical Therapy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success and we are committed to providing an environment that not only offers a fun, positive work environment but also career building opportunities and a positive work/life balance. First Settlement Physical Therapy supports its employees by offering a benefits package to eligible employees that includes:

· Medical/Dental/Vision

· Paid time off (PTO)

· 401(k) with company match

· Company paid basic life insurance

· Short term disability

First Settlement Physical Therapy is an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled) that believes diversity leads to a stronger organization.

Job Type: Full-time

Salary: $14.00/hour

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location: In person

Salary : $14