What are the responsibilities and job description for the Mortgage Banker position at First Service Bank?
Company Description First Service Bank is a community-focused financial institution that has been serving customers for over 50 years, with locations across Arkansas and headquarters in Faulkner County. The bank offers a full range of services, from savings accounts to home and business loans, designed to help individuals and businesses achieve their financial goals. Team members work closely with customers to provide personalized guidance and dependable banking solutions. First Service Bank is an Equal Housing Lender and Member FDIC, reflecting its commitment to responsible lending and regulatory compliance. The organization values integrity, relationship-building, and long-term customer success.
Role Description This is a full-time, on-site Mortgage Banker role based in Maumelle and Conway, AR. The Mortgage Banker will consult with prospective and existing customers to understand their home financing needs, recommend appropriate mortgage products, and guide them through the loan application and approval process. Daily responsibilities include originating residential mortgage loans, collecting and reviewing documentation, communicating loan status updates, and coordinating with underwriting, processing, and closing teams. The role involves building and maintaining referral relationships with real estate professionals and community partners, while ensuring compliance with banking regulations and internal lending policies. The Mortgage Banker will also be expected to meet production goals, deliver high-quality customer service, and represent First Service Bank professionally in the local community.
Qualifications
- Demonstrated expertise in Mortgage Lending and Residential Mortgages, with the ability to clearly explain loan options and requirements to customers.
- Strong knowledge of Mortgages and Loans, including origination, documentation, underwriting guidelines, and closing processes.
- Solid understanding of Finance principles as they apply to consumer lending and housing affordability.
- Prior experience in mortgage banking, loan origination, or related financial services roles.
- Excellent customer service, sales, and relationship-building skills, with the ability to work effectively with diverse clients and referral sources.
- Attention to detail, strong organizational skills, and ability to manage multiple loan files and deadlines simultaneously.
- Clear and professional verbal and written communication skills, including the ability to explain complex information in accessible terms.
- Proficiency with loan origination systems, general office software, and basic math skills for loan calculations.
- High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred.
- Ability to work on-site in Maumelle and Conway, AR, including occasional local travel for customer meetings and community events.