Branch Manager

In this role, you will be responsible for overseeing retail operations at the branch to ensure efficient and satisfactory implementation of retail service. This includes being on the front lines of developing and maintaining retail banking business for prospective and existing customers. Addressing customer needs, you will be responsible for paying out and receiving money, and maintaining records of money and negotiable instruments involved in financial transactions. Your responsibilities will also include implementing personal banking concepts through the recommendation and sale of deposit accounts, loans and other retail banking services, as well as referring the inquires of customers and prospects regarding commercial products and services to the commercial lending department.

Duties and Responsibilities include:

• Complete knowledge of Teller Line is included in Universal Banker (Personal Banker) duties*
• Train, assist and direct the location retail staff as needed.
• Assist AVP, Retail Officer with scheduling as needed.
• Coordinate with the AVP, Retail Officer to report to report employee performance issues, assisting with corrective action as needed.
• Represent the Bank in a positive, courteous and professional manner & attire, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service while processing customer transactions.
• Provide quality customer service on existing and new deposit and loan relationships.
• Knowledge of Bank products and services. Sufficient to recommend appropriate products and services to the customer.
• Responsible for the expansion of existing customer relationships and the development of new business by proactively tele-consulting and cross-selling a full rate of products and services.
• Responsible for attaining any established monthly and quarterly deposit/loan goals.
• Meet personal goals and promote team goals set by the Retail Manager.
• Thorough knowledge of computer system(s) to enter and retrieve information effectively. Perform all required maintenance on accounts and submit paperwork to the appropriate departments.
• Knowledge guidelines of when and how to complete Currency Transaction Reports (CTR), and responsible to request assistance and review prior to completing.
• Comply with over-ride and review decisions and signing authority as established by the Executive Vice President & Cashier and/or in accordance with Bank procedures.
• Place holds on accounts for uncollected funds only when required as stated in Bank procedures.
• Participate in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night deposit, Automated Teller Machine (ATM), including verifying cash totals.
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the bank from unnecessary losses.
• Encourage a positive team environment.
• Meet goals and objectives set by Senior Management and the Board of Directors.
• Comply with the Bank’s policies and procedures.
• Comply with all applicable federal and state laws and banking regulations including but not limited to compliance.

The ideal candidate will have 3-5 years of previous related experience, a desire to provide top-notch customer service, build lasting relationships and make a difference by contributing to the overall success of the organization. This is a full-time position.

EOE/drug free workplace

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Branch Manager: 1 year (Required)
• Open and Closing Accounts: 3 years (Required)
• Universal Banking: 3 years (Required)

Work Location: In person

Salary : $23 - $25