IT Support Technician

First Savings Financial Group, Inc. is the holding company for First Savings Bank. First Savings Bank has sixteen offices in the Indiana communities of Clarksville, Jeffersonville, Sellersburg, New Albany, Georgetown, Corydon, Lanesville, English, Leavenworth, Marengo, Montgomery, Odon and Salem. Our mission is to create a higher quality of life for our customers, our employees, our community and our shareholders. We are committed to building customer relationships, conducting business with integrity, providing the best customer service and we count on our employees to deliver that outstanding service. We encourage an environment that supports teamwork, collaboration and cooperation. Career opportunities are available to individuals who want to be a part of our continued success and we value a diverse workforce. We also provide an excellent benefit package.

Equal Opportunity Employer Minorities, Women, Disabilities, Veterans

Description

Responsible for providing technical assistance and support related to information technology systems (hardware and software). Responds to incidents, runs diagnostic programs, isolates problem, and determines and implements solutions.

• Provide technical assistance and support for incoming queries and issues related to computer systems, hardware, software, and peripheral equipment.
• Ask questions to determine nature of problem.
• Walk internal customers through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Follow up with internal customers to ensure issue has been resolved.
• Troubleshoot ATM networking and connectivity.
• Maintaining wireless networks.
• Gather and review monthly proactive monitoring reports.
• Assist and train staff on various technology (hardware / software) used throughout the organization.
• Schedule, perform and document business continuity plan (BCP) tests for technology.
• Visit branch locations to maintain networking equipment and consult with staff.
• Replace workstations per annual replacement strategy.
• Backup IT System Administrator regarding but not limited to: Management of mobile devices and management of printers and toner reporting.
• Ordering supplies and computer equipment per management.
• Record information pertinent to problem solving processes for knowledgebase.
• Develop documentation of solutions and various procedures.
• Professional Interaction with various external vendors and support resources.
• Responsible for being compliant with all regulations and compliance requirements pertaining to the job function.
• Carries out other duties as may be assigned or requested.

Requirements

• 1 year prior related work experience in technology field required; 3 years preferred.
• Associate’s degree in technology or related required. Bachelor’s degree in technology or related preferred. Education can be substituted for technical certifications and/or years of experience.
• Knowledge of information technology networks, hardware/software systems, and peripherals required.
• Work experience in the financial services industry or other heavily regulated industry preferred.
• Experience troubleshooting LAN/WAN problems preferred.
• Knowledge of maintaining mobile devices and wireless networks preferred.
• High proficiency in Microsoft Office applications with ability to train preferred.
• Ability to interact with customers and vendors and provide exceptional service.
• Excellent verbal and written communication skills.
• Must be able to lift and carry up to 50 pounds.
• Requires some local travel using own transportation as needed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Technology Field: 1 year (Preferred)

Ability to Commute:

• Jeffersonville, IN 47130 (Required)

Work Location: In person