Cargo Escort Manager

Cargo Escort Manager

First Responder Protective Services

Location: Addison, TX (Headquarters – In-Person)
Compensation: Salary – $50,000 annually
Status: Full-Time, Exempt

Schedule:

• Two total positions
• • Sunday–Wednesday | 8:00 AM – 6:00 PM
  • Wednesday–Saturday | 8:00 AM – 6:00 PM (CURRENT OPENING)

About First Responder Protective Services (FRPS)

First Responder Protective Services is a premier provider of private security services across the United States. FRPS is owned and operated by U.S. military veterans, law enforcement executives, and corporate professionals with more than 60 years of combined experience protecting critical infrastructure, mitigating risk, and supporting high-value operations nationwide.

Our mission is to deliver the highest level of customer service and operational excellence through attention to detail, integrity, accountability, empathy, and professionalism—both to our clients and to the officers and agents we serve.

Position Overview

The Cargo Escort Manager plays a critical leadership role within FRPS's High-Value Cargo Escort Operations. This position directly supervises Security Operations Center (SOC) personnel while also serving as a primary point of contact for clients. The manager is heavily involved in real-time operations, including escort coordination, scheduling, booking flights and rental vehicles, and ensuring seamless execution of nationwide escort missions.

This is a hands-on management role requiring strong operational judgment, excellent communication skills, and the ability to manage multiple moving parts in a fast-paced environment.

Key Responsibilities

• Supervise and oversee SOC staff supporting active cargo escort operations.
• Serve as a first-line point of contact for clients, providing professional, timely communication and operational updates.
• Coordinate and manage nationwide cargo escort operations involving high-value and sensitive freight.
• Oversee scheduling of escort teams, ensuring coverage while minimizing overtime and operational inefficiencies.
• Handle heavy booking responsibilities, including:
• • Airline travel
  • Rental vehicles
  • Hotels (as needed)
• Monitor live GPS tracking and operational communications for active loads.
• Ensure accurate documentation, reporting, and alignment between client instructions and field activity.
• Resolve operational issues in real time and escalate when necessary.
• Maintain professionalism, confidentiality, and strict attention to detail in all aspects of the role.

On-Call Expectations

• Cargo Escort Managers are on call only during their scheduled workdays.
• On designated off days, managers are not on call and are fully off duty.
• On-call responsibilities rotate naturally between the two managers based on their assigned schedules, ensuring clear coverage while protecting work-life balance.

Qualifications

• Strong leadership and supervisory experience.
• Excellent written and verbal communication skills.
• Proven ability to multitask and prioritize in a fast-paced operational environment.
• High attention to detail with strong organizational skills.
• Experience in logistics, security operations, dispatch, SOC operations, or transportation coordination strongly preferred.
• Comfortable working with GPS platforms, scheduling tools, email, and communication systems.
• Reliable, professional, and capable of handling sensitive and confidential information.

Compensation & Benefits

• Salary: $50,000 annually
• Benefits include:
• • Four (4) day workweek — a consistent, built-in work-life balance
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO)
  • Leadership growth and advancement opportunities within FRPS

Growth & Advancement

FRPS is rapidly expanding its nationwide footprint, including new offices and an expanding Security Operations Center. This role offers significant opportunity for long-term growth into senior operations leadership for candidates who demonstrate excellence, reliability, and initiative.

Posted By:
First Responder Protective Services
4006 Belt Line Rd, Suite 138
Addison, TX 75001
Texas Department of Public Safety – Private Security Program
License #C

Equal Employment Opportunity

First Responder Protective Services is an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other protected characteristic.

Salary : $50,000