What are the responsibilities and job description for the Service Scheduler position at First Rate Plumbing, Heating, & Cooling?
Service Scheduler
Location: Albuquerque, NM
Pay Range: $20-$25 per hour, depending on experience
Schedule: Monday-Friday | 8:00 AM-5:00 PM
First Rate Plumbing, Heating & Cooling has continued to grow throughout Albuquerque and the surrounding areas by building a strong reputation for customer service, professionalism, and quality work. As our company expands, we are looking for a dependable Service Scheduler who wants long-term career opportunities within a stable and growing team. This role is ideal for someone who thrives in a fast-paced office environment, enjoys coordinating schedules and communication, and wants to grow professionally with a company that values employee development.
Why Join First Rate?
- Established and growing company with long-term stability
- Opportunities for advancement as the company continues to expand
- Team-focused environment with ongoing support and training
- Fast-paced role with variety and daily problem-solving
- Strong company reputation and customer-focused culture
Benefits Package
- 100% employer-paid medical and dental insurance for employees,
- 401(k) with up to 4% company match,
- Paid training opportunities,
- Bonus program,
- 7 paid holidays,
- Paid Time Off: 64 hours in the first year, up to 120 hours with tenure,
- Bonus Program
Key Responsibilities
- Dispatch and coordinate service technicians throughout the day
- Schedule customer appointments and update dispatch records
- Manage service tickets and customer information
- Coordinate return visits and special-order parts
- Communicate with customers regarding scheduling and updates
- Support service operations and assist office team members as needed
Required Qualifications
- High school diploma or equivalent
- Minimum 2 years of dispatching, customer service, or coordination experience
- HVAC, plumbing, or related industry experience preferred
- Strong communication and multitasking abilities
- Comfortable using computers and scheduling systems
- Detail-oriented with strong organizational skills
- Professional, dependable, and team-focused attitude
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $20 - $25