End User Technician

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®

.
We are seeking an End User Technician for our First Quality Enterprises, LLC. This position provides operational IT support, maintenance, troubleshooting to ensure optimum utilization of IT service

s.
This role will provide support to offices in Great Neck, NY and Trumbull, CT, as well as to remote users across the Northea

s

t. Primary responsibilities inclu

• de:Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile devic
• es.Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user syste
• ms.Providing general desktop support, project coordination, imaging/ re-imaging PCs, and lapto
• ps.Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in pers
• on.Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, e
• tc.Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the sa
• me.Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management suppo
• rt.Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses. Serves as a liaison between systems personnel and end use
• rs.Assist in change management effor
• ts.Assist in system implementation or traini
• ng.Provide feedback on services and capabilities provided by
• IT.Responsible for customer satisfaction, service level objectives and IT improvement pla

ns.
The ideal candidate should possess the follow

• ing:Bachelors Degree in Computer Science or related field required or equivalent work experie
• nce.Strong problem solving and decision-making skills with excellent written and verbal communications ski
• lls.Ability to convey technical concepts to individuals not versed in technol

ogy.
Tra

• vel: Occasional travel to other First Quality locations req

uired
Estimated annual base salary range for this position is anticipated to be $80,000 - 95,000 annual

bonus.
Base pay is only part of our total compensation package, which also includes an attractive annual discretionary bonus and robust suite of employee benefits for which you are eligible to participate in starting on your first day of empl

oyment.
Base pay offered will be determined on an individualized basis and we will consider your location, experience, and other job-related

factors.
What We

Offer YouWe believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will

• receive:Competitive base salary and bonus oppo
• rtunitiesPaid time off (three-week
• minimum)Medical, dental and vision startin
• g day one401(k) with emplo
• yer matchPaid paren
• tal leaveChild and family care assistance (dependent care FSA with employer match up
• to $2500)Bundle of joy benefit (year's worth of free diapers to all team members with a
• new baby)Tuition a
• ssistanceWellness program with savings of up to $4,000 per year on insurance
• premiums...