End User Technician

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better

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**THIS ROLE WILL PRIMARILY SUPPORT OUR GREAT NECK, NY SITE, BUT WILL ALSO SUPPORT A NEW OFFICE IN TRUMBULL, CT AND WILL REQUIRE SOME TRAVEL TO THE TRUMBULL OFFICE AS NEEDED TO PROVIDE SUPPORT

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We are seeking an End User Technician for our First Quality Enterprises, LLC. This position provides operational IT support, maintenance, troubleshooting to ensure optimum utilization of IT servi

ces.
Primary responsibilities inc

• lude:Identifying, diagnosing, and resolving level one issues in computer hardware and software in systems such as laptops and mobile dev
• ices.Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user sys
• tems.Providing general desktop support, project coordination, imaging/ re-imaging PCs, and lap
• tops.Providing one-on-one assistance to the end user regarding the technical flaw, either by phone, emails, or in pe
• rson.Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins,
• etc.Coordinating with the third-party service provider for timely repair under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the
• same.Aiding in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Divisional, local, enterprise incident management sup
• port.Collaborate with Service Desk Lead\Divisional IT Leads\IS\FQ Businesses. Serves as a liaison between systems personnel and end u
• sers.Assist in change management eff
• orts.Assist in system implementation or trai
• ning.Provide feedback on services and capabilities provided b
• y IT.Responsible for customer satisfaction, service level objectives and IT improvement p

lans.
The ideal candidate should possess the foll

• owing:Bachelors Degree in Computer Science or related field required or equivalent work exper
• ience.Strong problem solving and decision-making skills with excellent written and verbal communications s
• kills.Ability to convey technical concepts to individuals not versed in techn

ology.
T

• ravel: Travel to our Trumbull, CT office to provide IT support as needed; all travel expenses will be
• coveredOccasional travel to other First Quality locations r

equired
Estimated annual base salary range for this position is anticipated to be $80,000 - 95,000 annua

l bonus.
Base pay is only part of our total compensation package, which also includes an attractive annual discretionary bonus and robust suite of employee benefits for which you are eligible to participate in starting on your first day of em

ployment.
Base pay offered will be determined on an individualized basis and we will consider your location, experience, and other job-relate

d factors.
What W

e Offer YouWe believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you wi

• ll receive:Competitive base salary and bonus op
• portunitiesPaid time off (three-we
• ek minimum)Medical, dental and vision start
• ing day one401(k) with emp
• loyer matchPaid par
• ental leaveChild and family care assistance (dependent care FSA with employer match u
• p to $2500)Bundle of joy benefit (year's worth of free diapers to all team members with
• a new baby)Tuition
• assistanceWellness program with savings of up to $4,000 per year on insuran
• ce premiums.