Change Management & Communications Leader

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®

We are seeking a Transformation Change Management & Communications Leader for our First Quality Products company located in McElhattan, PA. This position may be based out of our Central PA sites (McElhattan, PA & Lewistown, PA) or Macon, GA. The Transformation Change Management and Communications Leader is responsible for developing and executing strategies that ensure successful adoption of business transformation initiatives across the organization. This role will build the change management strategy from the ground up with a focus on driving awareness, understanding, and engagement by implementing effective change management strategies and developing clear, consistent communications. The position will partner with leaders, project teams, and stakeholders to minimize resistance, maximize adoption, and foster a culture of transparency and collaboration.

The primary focus of this role will be to integrate structured change management methodologies with strategic communication plans, ensuring that transformation efforts are understood, embraced, and sustained. The role requires strong leadership, exceptional communication skills, and the ability to translate complex transformation goals into actionable messages and activities that inspire commitment. Frequent travel to our Absorbent Hygiene companies will be required.

Primary responsibilities include:

• Partner cross-functionally with all divisional transformation teams to co-create, pilot, and standardize next generation practices.
• Establish change management goals, objectives, and overall strategy for divisional transformation initiatives.
• Develop and implement comprehensive change management plans, including stakeholder analysis, impact assessments, and readiness evaluations.
• Create and execute communication strategies tailored to manufacturing environments that align with transformation objectives and timelines.
• Design clear, compelling, and consistent messaging for multiple audiences and channels.
• Equip plant leaders and supervisors with tools and messaging to effectively cascade and reinforce change.
• Partner with project managers, functional leaders, and executives to integrate change management activities into project plans.
• Proactively identify, shape, and scale opportunities to modernize how change is delivered by leveraging innovation, automation, and/or artificial intelligence.
• Facilitate workshops, training sessions, and engagement activities to prepare leaders and team members for change.
• Establish feedback loops to capture insights from frontline team members and adapt approaches accordingly.
• Define and track deployment goals, objectives, and success metrics of change initiatives, adjusting strategies as needed to drive accountability for change adoption.
• Develop dashboards or reporting mechanisms to provide visibility into change progress and risks.
• Serve as a trusted advisor to leaders on communication best practices and change readiness.
• Build leader and manager capabilities as change champions to sustain change beyond initial
• Promote a culture of improvement, transparency, and collaboration

The ideal candidate should possess the following:

• Bachelor’s degree required, preferably in Communications, Organizational Development, Business Administration, or related field. Equivalent experience in these fields will be considered.
• Certification in change management methodology (e.g., Prosci/ADKAR, CCMP) strongly preferred.
• Minimum 7 years of experience in change management, organizational development, or corporate communications, preferably within large-scale transformation programs.
• Proven track record of leading successful change initiatives and delivering impactful communication strategies in operational, manufacturing, supply chain, or similar environments.
• Experience working with senior leadership and cross-functional teams in complex organizational environments.
• Exceptional written and verbal communication skills.
• Strong facilitation and presentation abilities.
• Proven ability to influence and engage stakeholders at all levels.
• Strategic thinking with strong problem-solving skills.
• Solid project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Data-driven, disciplined, objective, and detail-oriented.
• Ability to coach, benchmark, and work closely with different sites and operations.
• Consulting skills (developing relationships, diagnosis, feedback, and enrolling leadership teams to take action).
• Supports and promotes safe practices and environmental commitments in alignment with company commitments, policies, and compliance requirements.
• Able to travel 20-25%

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!