PSH Case Manager (3761)

Position Summary

Permanent Supportive Housing (PSH) Program is an intervention that combines affordable housing assistance with voluntary support services to address the needs of chronically homeless people. The services are designed to build independent living and tenancy skills and connect people with community‐based health care, treatment and employment services. The Stewpot’s PSH program is designed to house 50 chronically homeless individuals and families throughout Dallas County.

This is a grant funded position that serves to make homelessness rare, brief, and non‐reoccurring. The overall program goal is to help participants to continue living independently, maintain housing stability, and increase self-determination, and build community.

Essential Functions

• Maintain a caseload of 25 households in The Stewpot’s PSH Program.
• Assist participants in locating potential properties and communicate with landlords.
• Coordinate furniture, welcome baskets, and unit readiness for new move‐ins.
• Complete eligibility assessment for new participants, ensure funding guidelines are met.
• Develop a referral network of services and supports that assist with housing retention, including linkages for warm handoffs to specialists in employment, transportation, child care, social service benefits, substance issues, mental health, etc.
• Develop a Housing Stability Plan and provide case management to promote stability in housing (budgeting, self‐care, developing natural supports, and independent/instrumental living skills).
• Assist participants with obtaining income, education/training, and treatment, as needed.
• Utilize evidence‐based practices, such as motivational interviewing, trauma informed care, and harm reduction.
• Complete Monthly and Annual Assessments regarding rent, income, assets, and expenses.
• Build and maintain relationships with local landlords and property management companies, to locate housing opportunities for housing participants.
• Conduct monthly home visits and weekly or bi‐weekly office visits.
• Maintain current documentation and records of case management services as well as statistical data entry required by the program, in our Homeless Management Information System (HMIS).
• Ensure documentation compliance is accurate, timely, and up-to-date with funding rules and regulations.
• Enroll/update/exit participants from the Homeless Management Information System (HMIS).
• Maintain excel spreadsheet for housing participants.

Core Competencies – DDI Competency Menu

• Interpersonal Skills: Relates well to all kinds of people including peers, superiors and subordinates, inside and outside of the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; is seen as approachable.
• Attention to Detail: Consistently attends to the many small pieces which must be assembled into an organized whole; follows up on missing or out of balance items; resolves unanswered questions needed to address a problem; keeps the larger picture in mind while tending to the smallest of details.
• Initiative: Enjoys working hard; is action oriented and energetic about worthwhile activities; not fearful of taking calculated risks; seizes opportunities; sets demanding but achievable objectives for self and others.
• Technical Expertise: Acquires and demonstrates the technical skills required to proficiently execute the essential functions of the job; understands which skills are lacking and seeks to develop those skills; continually works toward the mastery of technical proficiency.
• Decision Making and Problem Solving: Uses sound logic to approach difficult problems and apply effective solutions; can distinguish between symptoms, causes and implied solutions; decides in a timely manner based upon a blend of research, experience, risk-taking and judgment.

Terms of Employment

Salary, benefits and other terms of employment will be administered in accordance with the policies contained in the First Presbyterian Church of Dallas Employee Handbook, a copy of which is provided to each employee.

Note 

This description contains the information and facts considered necessary to describe and evaluate the duties of this position fairly and equitably.  It should not be considered an exhaustive description of all the work requirements to be performed but indicates the kinds of duties and levels of responsibility required by the position.  Management may add or remove responsibilities as occasion may require.

Qualifications

• Degree: Bachelor’s in social work or social services related field, Master’s Degree Preferred
• Experience: 2 years in case management with highly vulnerable populations
• Experience with housing is preferred.
• Must have reliable transportation, valid Driver’s License, and active auto insurance.
• Proficient in Microsoft Word, Excel, and Outlook