Commercial Loan Processor

Processes commercial loan file from opening through closing. Creates, assembles and reviews for completeness the documentation necessary to be included in file for commercial loans. Provide quality customer service according to “Customer Pledge” for loan servicing.

Processing

• Manage commercial loans throughout the entire loan lifecycle, from application through post-closing.
• Coordinate and obtain required due diligence items, including appraisals, title work, credit reports, flood determinations, and Certificates of Good Standing.
• Review corporate documentation to verify ownership structures, signing authority, and proper loan titling.
• Partner with Loan Officers and borrowers to collect required documentation and ensure compliance with Bank policies and lending guidelines.
• Maintain accurate pipeline reports and proactively manage loan closing timelines.
• Prepare and process closing documents, fund loan transactions, and complete all required lien perfection filings.
• Perform comprehensive pre-closing reviews to ensure documentation accuracy and loan readiness.
• Stay current on commercial lending regulations and compliance requirements.
• Resolve documentation deficiencies and assist with clearing technical exceptions.
• Prepare Adverse Action Notices in accordance with regulatory requirements.
• Maintain transaction logs, including loan disbursements, escrow activity, and cashier's checks.
• Foster professional relationships and communicate effectively with attorneys, title companies, appraisers, insurance agents, and other third-party providers.

Consumer Lending

• Collaborate with Lenders and borrowers to gather documentation and satisfy requirements necessary to prepare consumer loan documents.
• Prepare consumer loan documentation in accordance with Bank policies, procedures, and regulatory requirements.
• Disburse loan proceeds and ensure all collateral documentation and lien perfection requirements are completed accurately.
• Coordinate insurance notifications following loan closings when applicable.
• Deliver completed loan documents for booking in accordance with departmental procedures.

Training & Team Support

• Support the onboarding, training, and continued development of Loan Processors.
• Serve as a knowledgeable resource for department staff by providing guidance on processes, procedures, and loan documentation requirements.
• Assist with maintaining and updating training materials, reference guides, and departmental procedures.
• Promote consistency and accuracy by sharing best practices and operational knowledge across the team.

Loan Servicing

• Provide timely support for loan servicing requests, including payments, advances, payoffs, automatic debits, and general customer inquiries.
• Assist customers with online loan application submissions and retrieval of application information.
• Administer participation and syndicated loan servicing activities, serving as the primary point of contact for participating financial institutions.
• Ensure accurate payment distributions, reporting, portfolio maintenance, and compliance with participation and loan agreement requirements.
• Monitor ongoing loan servicing functions to support a positive customer and partner institution experience.

Other Duties

• Contribute to special projects, departmental initiatives, and process improvement efforts as assigned.
• Perform additional duties and responsibilities as requested by management to support the Bank's strategic goals and operational needs.

Qualifications:

Required:

• Minimum of 3-5 years of experience in commercial and/or consumer loan processing within a financial institution.
• Advanced knowledge of commercial and consumer lending operations, documentation, and loan processing procedures.
• Strong understanding of lending regulations, compliance requirements, and bank policies.
• Experience reviewing corporate documents and determining proper ownership structures and loan titling.
• Ability to manage multiple loan files and priorities while meeting deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent attention to detail with a high degree of accuracy in document preparation and review.
• Ability to communicate effectively and professionally with customers, lenders, attorneys, title companies, appraisers, and other third parties.
• Ability to work independently while collaborating effectively within a team environment.
• Demonstrated ability to assist with training and mentoring other loan processors.

Preferred:

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Experience processing both commercial and consumer loans from application through post-closing.
• Knowledge of loan servicing functions, including payments, payoffs, advances, and automatic debit maintenance.
• Familiarity with lien perfection requirements, UCC filings, collateral documentation, and title work.
• Strong proficiency in Microsoft Office applications and loan origination/core banking systems.
• Experience maintaining pipeline tracking, transaction logs, and electronic loan files.

Exceptional organizational, customer service, and time management skills.