What are the responsibilities and job description for the Branch Manager - Paola position at First Option Bank?
JOB SUMMARY:
Under the guidance and support of the Chief Retail Banking Officer , provide leadership, direction, and guidance for all branch bank activity to ensure the short- and long-term profitability of the facility, along with community citizenship. Develops business by establishing and maintaining sound relationships with existing and potential customers. Effectively supervises branch staff. Ensures that sound banking practices are followed and that all regulations governing the branch banking functions are strictly observed. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards” and adhere to our “code of conduct”.
PRIMARY DUTIES:
General / Supervisory Responsibilities
• Effectively train, coach, and supervise inexperienced personnel in both teller and new account functions.
• Schedule teller and new accounts staff to maintain proper workflow and ensure adequate coverage during peak and non-peak periods.
• Maintain vault cash levels and oversee daily cash operations to ensure accuracy, security, and compliance.
• Manage monthly cash flow and prepare required cash reports.
• Conduct random teller audits and investigate discrepancies to ensure adherence to internal controls.
• Maintain strong internal controls and procedures at the teller and new accounts level.
• Provide input and recommendations regarding hiring, performance management, and staffing decisions.
• Develop, motivate, and effectively utilize staff to meet established growth, profitability, and performance objectives.
• Conduct regular performance evaluations; establish goals and standards, and provide ongoing coaching and mentoring to branch personnel.
• Ensure all established security, operational, and compliance procedures are strictly followed.
• Plan, direct, coordinate, monitor, and evaluate all branch activities to minimize risk exposure and ensure achievement of short- and long-term goals.
• Maintain an ongoing, aggressive, and sound business development program to meet branch objectives.
• Represent the bank in key community activities, including business, charitable, civic, and social organizations, to promote a positive corporate image.
• Assist in developing and maintaining strong business relationships within the branch’s local community.
• Participate in and support local community affairs and activities.
• Ensure maintenance and servicing of branch facilities, physical property, and equipment are completed as needed.
Teller Support Responsibilities
• Maintain thorough knowledge of all teller duties and provide guidance, assistance, and direction as necessary.
• Accept and process customer transactions, including check cashing, deposits, withdrawals, payments, and account servicing.
• Verify deposits, endorsements, signatures, and balances; issue receipts and make change accurately.
• Receive savings deposits and process withdrawals in accordance with bank policy.
• Accept and process credit card and loan payments, including credit card cash advances.
• Perform teller balancing functions, including drawer, ATM, and vault balancing.
• Process night depository and mail-in deposits.
• Sell and process money orders, cashier’s checks, and other related services.
• Respond to customer inquiries in a professional and timely manner.
• Maintain proper cash levels in teller drawers and vault; secure cash at all times in accordance with safety and security procedures.
• Service ATMs according to established schedules and operational needs.
• Assist tellers in researching and resolving cash discrepancies as necessary.
• Handle special or unusual customer transactions and resolve complex customer issues.
• Monitor and maintain efficient teller workflow.
New Accounts Representative Responsibilities
• Clearly explain banking products and services and assist customers in selecting solutions that meet their financial needs.
• Open and process various types of new consumer and business accounts.
• Verify and process changes to existing accounts in accordance with bank policies.
• Process customer check orders and related account services.
• Prepare customer correspondence and complete all required onboarding documentation and processes.
• Assist customers with balancing checking accounts and understanding account statements.
• Provide assistance with stop payment requests and wire transfer processing.
Required:
• Five (5) years of banking experience, equivalent management experience, and/or bachelor's degree in business, finance, accounting, management, or related field.
• Three (3) or more years of supervisory, leadership, or management experience within a banking or financial services environment.
• Demonstrated ability to lead, coach, develop, and retain branch staff while creating a high-performance, customer-focused culture that supports the Bank's strategic goals.
• Ability to effectively communicate and maintain professional relationships with customers, employees, senior management, business partners, and community stakeholders.
• Thorough understanding of banking regulations, compliance requirements, operational controls, risk management practices, and branch procedures.
• Demonstrated ability to oversee all branch operations, manage staff performance, allocate resources, and ensure operational excellence and efficiency.
• Strong problem-solving, decision-making, and leadership skills with the ability to resolve complex customer, employee, and operational issues.
• Proficiency in teller operations, new accounts, account maintenance, consumer banking products, and customer service functions.
• Experience managing cash operations, vault and ATM controls, dual control procedures, and overall branch security requirements.
• Ability to achieve branch goals through business development, relationship management, sales leadership, and employee accountability.
• Excellent organizational skills with the ability to manage multiple priorities, analyze branch performance metrics, and meet deadlines in a fast-paced environment.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Professional appearance, sound judgment, discretion, and a high level of integrity and confidentiality.
• Demonstrated ability to analyze branch performance, identify growth opportunities, and implement strategies to increase deposits, loans, and customer relationships.
• Commitment to delivering exceptional customer service while supporting the Bank's mission, values, strategic initiatives, and community involvement efforts.
• Ability to represent the Bank within the community through participation in networking events, business development activities, and community organizations.
Preferred
• Strong knowledge of the Bank's products, services, policies, procedures, and required account documentation.
• Proficiency with Microsoft Office applications, banking software systems, branch performance reporting tools, and customer relationship management (CRM) platforms.
• Demonstrated leadership competencies, including coaching, accountability, strategic thinking, business acumen, adaptability, teamwork, conflict resolution, and talent development.
• Advanced knowledge of deposit products, CDs, IRAs, account servicing, correction and adjustment procedures, and consumer lending products.
• Experience managing branch sales goals, business development initiatives, portfolio growth, and customer relationship strategies.
• Previous experience with budgeting, branch profitability management, performance metrics, and workforce planning.
• Completion of formal leadership development, banking management, or retail banking certification programs.
WORK DAYS/HOURS (In Person)
Monday - Friday
8:00 am to 5:00 pm
Occasional Saturdays
8:00am to 12:00 pm