Loan Operations Specialist

POSITION SUMMARY

The position will require but not be limited to knowledge of office management systems and procedures, clerical duties, answering telephones, typing, office machine operations, filing of mortgages including satisfactions, sort mail, look up customer information and work on credit disputes. This position may also include general bookkeeping/accounting of payments received and may also include various reports for management for past due loan accounts. Assist on all aspects of escrow transactions, perform a secondary review of recorded mortgages and title binders. Assist in answering customers post-closing inquiries.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

• Communicate with customers, employees, and other individuals to answer questions.
• Answer telephones, direct calls and take messages.
• Compile, copy, sort, and file records of mortgage and consumer activities, (Mortgage satisfactions, customer documentation, etc.)
• Operate office machines, such as photocopiers and scanners, personal computers and voice mail.
• Type, format, proofread and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
• Preparation of selected minutes.
• Communication with Supervisors and peers, providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Performing Administrative Activities performing day-to-day administrative tasks such as maintaining files and processing paperwork and answering phones.
• Perform required loan maintenance and adjustments needed to loans.
• Maintain all Flood Insurance/Vehicle/UCC Insurance for Consumer,Commercial and Residential Departments.
• Monthly/Quarterly update of CLA FNB Escrow Accounts/Mail Statements.
• Notary work
• Process withdrawn/turndown loans.
• Email Mortgage rates every Monday for comparison to other banks. Give viral information to selected officers.
• Weekly and monthly VinTek reports, add, release Titles as necessary.
• Cross checking HMDA sheets and make sure the sheets are matching the file and computer information.
• Cross checking HMDA sheets to loan files, maintain LAR Log history
• Daily balancing/proving of loan general ledger.
• Distribute daily reports.
• Handles all correspondence in regards to Mortgage Filings/Mortgage Satisfaction/UCC pieces. Along with monthly balancing of satisfaction account.
• All aspects of the paid off loan process for all departments (i.e. Billing of fees, satisfaction of mortgages and UCC terminations, returning paid notes).
• Track Mortgage coupon orders and compare to the bill monthly.
• Check Title Policies for the Mortgage Department.
• Fax payoff requests for all Loan Departments for borrowers.
• Complete all credit verifications.
• Assist in the annual distribution of Financial/Tax Return Requests.
• Other duties as assigned.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Loan Operations: 1 year (Required)

Work Location: In person