What are the responsibilities and job description for the Customer Service Representative / Bank Teller position at First Northern Bank & Trust Co?
EXPERIENCE WORKING FOR A BANK IS PREFERRED
POSITION SUMMARY
Bank Customer Service Representatives / Tellers are responsible for providing exceptional customer service including efficient and accurate transaction processing.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
● Accept deposits, loan payments, process checking and savings account withdrawals
● Cash checks
● Maintain adequate cash drawer limits at all times, when needed
● Balance cash drawer in accordance with Bank procedures and regulations including the processing of cashed checks.
● Answer customer inquiries and refer customers to the proper service area when necessary
● Maintain the highest level of confidentiality with all information obtained
● Promotes the bank’s products and services
● Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and coworkers
● Perform as a team member in allocating and coordinating the workflow.
● Contribute to the fulfillment of branch and bank wide objectives and goals
● Comply with all department and company policies, procedures, and regulations
● May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business
● May be responsible for bank opening and/or closing
● Interview customers to explain and obtain information needed to open new accounts and bank products.
● Explain and cross sell all available bank products and tract products sold and offered
● Complete documents and correspondence to customers as needed. Make customer contacts by phone and mail as to on-boarding procedures
● Other duties as assigned
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Health insurance
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Prescription drug insurance
- Vision insurance
Experience:
- BANK TELLER: 1 year (Preferred)
- BANK CUSTOMER SERVICE: 1 year (Preferred)
- CASH HANDLING : 1 year (Required)
Work Location: In person
Salary : $33,654 - $41,893