What are the responsibilities and job description for the Call Center Representative (Banking) position at First Nebraska Credit Union?
First Nebraska Credit Union is a place “Where Members Always Come First”. Our mission is to provide professional financial services for the benefit of our members while reinforcing the credit union philosophy of "people helping each other." We exist to serve our members’ financial and banking needs and as a teller, no one is better equipped to fulfill that mission than you. First Nebraska offers a great company culture with a strong benefits package. Jump-start your career today!
We are currently looking for a candidate for a Full-Time Call Center/ITM (Video Teller) Specialist position at the 10655 Bedford, Omaha location. This is not a remote work position. Varying 8 hour schedule M-F between 7:45am - 6:15pm and rotating Saturdays 8:45am - 12:45pm.
Call Center/ITM Specialist
Hiring Bonus - $500 paid at 6 months of employment
Role:
Provide information and answer questions concerning the credit union and its products and services over the phone. Explain services, respond to problems, and direct phone calls to the appropriate area. Ensure the highest quality of member service.
Provide exceptional customer service through quality conversations and assist customers with a variety of routine financial transactions through video interaction at Interactive Teller Machines (ITMs) located at multiple locations.
This is not a remote position.
You will be primarily responsible for serving our members, so there are certain skills and attributes that we are looking for, namely:
- Bilingual - Spanish is a plus
- Excellent communication skills
- Professional attitude
- Integrity
Work Environment:
Position is based on video and telephone interaction, which requires being comfortable, professional, and friendly on camera and over the phone with members.
If you want to belong to a company that values its employees and offers a great company culture with a strong benefits package apply now
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $20