What are the responsibilities and job description for the CSR position at FIRST NATIONAL BANK & TRUST?
Job Details
Description
Provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. Respond to customer requests and inquiries, make recommendations about bank products and services, maintain and balance cash supplies, and keep track of bank records and financial information.
The Customer Service Representative (CSR) responds to customer inquiries via telephone, secured e-mail and face-to-face meetings. The CSR is expected to understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.
Qualifications