What are the responsibilities and job description for the Bilingual Loan Collection Associate position at First National Bank Texas?
* Work directly with the Loan Collection Manager to coordinate collection workflow activities
* Locate and identify responsible parties through multiple channels and resolve past due
amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
* Identify reason(s) for delinquency.
* Research history on current loans.
* Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
* Convey the consequences of non-payment to borrowers and co-borrowers.
* Create financial, administrative, and maintenance transactions
* Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
* Maintain an advanced working knowledge of lending products, services and collection practices
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Locate and identify responsible parties through multiple channels and resolve past due
amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
* Identify reason(s) for delinquency.
* Research history on current loans.
* Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
* Convey the consequences of non-payment to borrowers and co-borrowers.
* Create financial, administrative, and maintenance transactions
* Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
* Maintain an advanced working knowledge of lending products, services and collection practices
* Regular and predictable attendance and punctuality
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Ability to lift up to 25 lbs
* Constantly operate a computer and other office machinery
* Must be able to remain in a sitting stationary position for extended periods of time
* Ability to lift up to 25 lbs
* Constantly operate a computer and other office machinery
FNBT is an equal opportunity employer.
Qualifications:
* At least 18 years of age
* High School Diploma or Equivalent
* At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
* Must be fluent in both English and Spanish verbal and written communication
* Working knowledge of Microsoft Office, Excel
* Good communication skills
* Experience in customer service and direct contact with customers
* Ability to organize and prioritize
* Must successfully pass background investigation
* Must be able to get along with co-workers and work effectively in a team environment
* High School Diploma or Equivalent
* At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
* Must be fluent in both English and Spanish verbal and written communication
* Working knowledge of Microsoft Office, Excel
* Good communication skills
* Experience in customer service and direct contact with customers
* Ability to organize and prioritize
* Must successfully pass background investigation
* Must be able to get along with co-workers and work effectively in a team environment