AVP/Center Manager Waterloo Main Center

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• Summary:*** Administers and oversees all aspects of the daily
  
  

operation of the banking center with respect to customer transactions.

Coordinates efforts with Bank Lending and continues building lending

knowledge and skills. Represents the Bank to the community by ensuring

positive customer interactions and relations. Calls on and corresponds

with local businesses to generate additional banking opportunities.

Primary Accountabilities

• Maintain and continue to enhance knowledge of all Banking center
  
  

policies and procedures especially with respect to approving checks,

overrides and fee waivers.

• Needs to actively listen, build trust, and adapt communication
  
  

styles and tactics to fit both customers and employees.

• Establishes and helps to attain internal performance objectives for
  
  

banking center; business volume, deposits, and quality of audit

reports.

• Works with Marketing to develop and promote various business
  
  

products or services.

• Accurately process paperwork and maintenance for new and existing
  
  

customers.

• Provides and maintains a professional business-like atmosphere
  
  

within the banking center.

• Effectively manages center staff to instill the Banks philosophy in
  
  

order to achieve business objectives.

• Reviews staff for performance evaluations and recommends salary
  
  

adjustments. Counsels employees when needed. Coordinates staff

training when needed.

• Handles customer problems and complaints, counsel customers with
  
  

special needs or requests.

• Represents the bank in public relation activities and community
  
  

affairs.

• Responsible for maintaining office building, grounds, equipment and
  
  

fixtures.

• Manages appropriate allocation of center operating funds.
• Test banking center security equipment and investigates security
  
  

issues when needed.

• May be required to perform other duties as assigned