ServiceNow Engineer (Omaha, NE)

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

About This Role:

Key Responsibilities

• Support the day-to-day administration, configuration, and maintenance of the ServiceNow platform across core modules (including ITSM, Asset Management, SecOps, SPM, and others).

• Assist in the development and configuration of ServiceNow workflows, flow designer automations, business rules, UI policies, client scripts, and notifications under the guidance of senior engineers.

• Participate in the gathering and documentation of business requirements, translating stakeholder needs into platform configurations and enhancements.

• Support the development and maintenance of ServiceNow integrations with third-party tools and internal systems, including REST/SOAP API-based connections.

• Contribute to the creation and maintenance of platform documentation, including technical design documents, process guides, and knowledge base articles.

• Create and manage ServiceNow enhancement stories, working with Delivery Team Lead and senior engineers to move requests from intake through testing and deployment.

• Participate in platform upgrade and patch validation activities, executing test scripts and documenting results.

• Assist in the development and maintenance of ServiceNow reporting, dashboards, and performance analytics to support operational and business visibility.

• Support platform administration, including security group management for user roles, groups, and access controls, in accordance with FNBO's security standards.

• Collaborate with team members and business stakeholders to identify opportunities for process improvement, automation, and platform optimization.

• Develop familiarity with ServiceNow's broader product suite, including areas such as CMDB, CSDM, and IT Operations Management (ITOM), to support a well-rounded platform skill set.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or three years of equivalent experience.

• 1 years of experience with the ServiceNow platform or demonstrated familiarity and usage with the ServiceNow platform.

• Foundational understanding of ITSM concepts and how they relate to core ServiceNow modules such as Incident, Problem, Change, and Asset Management.

• Basic experience with ServiceNow configuration, including form design, workflows, business rules, or scripting (JavaScript).

• Familiarity with REST or SOAP API concepts and how they are used to integrate ServiceNow with external systems.

• Effective communication and collaboration skills; ability to work within a team environment and clearly communicate technical concepts to peers and stakeholders.

• ServiceNow Certified System Administrator (CSA), or active pursuit of certification within the first six months of employment.

The Ideal Candidate for This Role:

Preferred Qualifications

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.

• Exposure to ServiceNow scripting, including Business Rules, Script Includes, or Flow Designer actions.

• ITIL Foundation certified, or willingness to pursue certification.

• Familiarity with Agile or Scrum methodologies and experience working within a sprint-based delivery model.

• Highly effective speaking, listening, writing, and interpersonal skills.

• Demonstrated curiosity and eagerness to learn, with a proactive approach to professional development within the ServiceNow ecosystem.

Compensation:

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.