What are the responsibilities and job description for the Application Support Associate position at FIRST NATION GROUP LLC?
Position Overview
The Application Support Associate supports, maintains, and troubleshoots software applications, acting as the first line of technical support for internal teams, troubleshooting software issues, collaborating on system upgrades, and enabling daily operations to run smoothly.
Responsibilities
- Respond to user IT requests by troubleshooting and resolving issues and deploying standard solutions
- Assist with operational support activities for enterprise applications including Microsoft Dynamics 365 Business Central, Dynamics Sales Enterprise and multiple related applications and integrations
- Assist with supporting general business applications, including but not limited to Microsoft 365 apps (SharePoint, OneDrive, Outlook, Teams), and other non-Microsoft applications such as Adobe suite and Docusign)
- Assist with application user account administration
- Participate in integration, regression, and system testing of application updates
- Help maintain knowledge base articles, user guides, and system configuration records
- Use the service desk system and change management processes to document and track user requests, work activities and resolutions or solutions
- Support needs outside primary job role based on available skills and company needs
Supervisory Responsibilities
There are no supervisory responsibilities associated with this role.