What are the responsibilities and job description for the Universal Banker position at First Mutual Holding Company?
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Description
There are 3 levels within the Universal Banker job family with progressive responsibilities and we are looking for a level 1 or 2. Universal Banker I is an entry level position focusing on customer service, processing transactions, and assisting customers with their retail banking needs.Duties and Responsibilities for Level 1: Provides excellent customer service by processing customer transactions, answers customer inquiries in person, via telephone, or email.Operates drive thru window; maintains acceptable outages; maintains appropriate cash limits; follows policies and procedures to ensure compliance with branch audits.Cross promotes bank products and services by using insights gained about the customer's needs; follows up on referral opportunities.Assists in performing back-office duties which included completing branch reports, balancing the ATMs, processing night/mail deposits, answering phone calls, filing, and maintains a clean workstation.Opens and closes the branch in a secure manner according to bank procedures.Opens and closes deposit accounts and services with accuracy and in accordance with bank policies and applicable regulations.Processes payoffs and payments for all loan products.Performs all required security procedures for opening customer accounts.Represents the bank in a professional manner.Attends community activities in order to increase brand awareness.Assists the front line tellers with various duties and acts as a backup for Universal Banker II as needed.As needed, escalates customer and service issues to Universal Banker II and III.May float to other bank branches as needed.Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.Other Duties as assigned.The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMB.Universal Banker 2 is responsible for opening new accounts, providing exceptional customer service, and handling customer needs from service to sales with enthusiasm. Understands and is proficient in performing all Universal Banker I duties. Duties and Responsibilities for level 2:Provides excellent customer service by processing customer transactions, answers customer inquiries in person, via telephone, or email.Operates lobby teller window; maintains acceptable outages; maintains appropriate cash limits; follows policies and procedures to ensure compliance with branch audits.Cross promotes bank products and services by using insights gained about the customer's needs; follows up on referral opportunities.Assists in performing back-office duties which included completing branch reports, balancing the ATMs, processing night/mail deposits, answering phone calls, filing, and maintains a clean workstation.Maintains IRA files; filing annual reports and tax information; preparing corrected 1099-INT forms and IRA forms for the IRS.Monitors rate changes, mails proper notices to customers regarding various accounts (CD renewal and maturity checks, etc.) to customers in a timely manner.Prepare, monitor and address report of dormant accounts and safety deposit boxes.Educates customers on product benefits and solutions; makes recommendations based on their identified needs.Opens and closes the branch in a secure manner according to bank procedures.Opens and closes deposit accounts and services with accuracy and in accordance with bank policies and applicable regulations.Processes payoffs and payments for all loan products.Performs all required security procedures for opening customer accounts.Represents the bank in a professional manner.Attends community activities in order to increase brand awareness.Assists the drive thru with various duties and acts as a backup for Universal Banker III as needed.As needed, escalates customer and service issues to Universal Banker III.May float to other bank branches as needed.Complies with all applicable banking laws and regulations, including, but not limited to the Bank Secrecy Act, USA Patriot Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.Other Duties as assigned.The duties outlined above are a summary and may not be an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. All job descriptions may be amended at any time at the sole discretion of FMB.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Requirements
Qualifications and Skills:Customer Service experience required.Cash handling experience required.HS or equivalent experience required. Drivers License Required.Necessary competencies:Accountability Coachability Change ChampionCommunication Detail Orientation Organizational SavvyProcess Oriented Service Orientation Physical Environment:This position is performed in an office setting, five days a week including some Saturdays. Hours during the week may be from 7:45 am to 5:45 pm and 8:45 am to 12:15 Saturdays.While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.The employee must occasionally lift and/or move up to 25 pounds.The noise level in the work environment is usually quiet to moderate.
First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. First Federal Lakewood participates in E-Verify and supports your right to work.
First Mutual Holding Co. and First Federal Lakewood is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. First Federal Lakewood participates in E-Verify and supports your right to work.